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Frequently asked questionsCan I transfer from another list provider without members needing to reconfirm their addresses? Yes. Signup up for a free trial, let us know your listname and current list members, and we will arrange for them to be transferred to your list directly, without users needing to re-confirm their addresses. Do you offer any sort of moderation on emails sent to my list? Moderation levels can be set by yourself to different levels. These can be total moderation, where all messages sent are subject to approval, list moderation, where only emails originating from members of the list are allowed directly onto the list, or no moderation, where all emails are allowed to pass freely onto the list. Single lists also offer the ability to restrict message sending to certain people. Any message not allowed directly onto the list is kept for approval by the list owner. How secure are your systems? We use a number of security measures. All management of your list through the web interface, and the login itself, is performed over an ssl encrypted connection. Any credit or debit card payments you make are also all performed over an encrypted link. The password on your account is stored encrypted on our servers, and all your email addresses are not available to anyone except in the course of system maintanance. Can a list have more than 1000 members? Yes, please contact support to have your limit increased. There is no direct additional charge for this, although naturally your list will use more data transfer which may require more to be purchased. Can I add a subject prefix or footer to my list? Yes. This facility can be enabled in the web management interface of your list. Can people add themselves to my list? We provide the facility for people to add and remove themselves from your list via a web form, should you wish to enable the facility. The webform can be either a small form on your own website (details under "General Settings"->"Web Subscription Settings" in your account), or can be hosted by Simplelists.com. What happens if I exceed my data transfer limit? Your list will be disabled if no additional allowance is bought within 7 days (or if your monthly allowance is not credited within 7 days). Extra data transfer allowance can be bought when you login to your list. Prices are detailed in Products. How many emails can I send within my data transfer limit? It all depends on the size of emails passing onto your list. If the average email size is 5 Kb, you could send 20,000 emails a month on a single list, and 40,000 a month on a multiple list. However, if an email with an attachment is sent, email sizes will be larger. You can limit the size of emails sent on your list through the web management interface. I already own a domain name. How can I use it with a simplelists.com single list? You can do so by setting a forward on your domain to forward all mail for the address you want to use (e.g. list@yourdomain.com) to your Simplelists email address. Your list emails can then be sent to your domain address. I already own a domain name. How can I use it with a simplelists.com multiple list? If you already own your own domain, you can use it with simplelists.com multiple account in one of two ways. You can either use our own DNS servers, and configure your domain to use them, or you can configure your existing DNS servers to use our servers as their mail exchange (MX). For either method we will provide assistance for the configuration. If you opt to use our DNS servers, then we can still configure your domain to point to your own web server. Our DNS servers are ns1.simplelists.com, and ns2.simplelists.com. More information is provided at www.simplelists.com/domains.php What methods of payment do you accept? We accept the following credit and debit cards: Visa, Mastercard, American Express, Switch, Visa Delta, Visa Electron, Solo and JCB. We also accept cheques from the UK and US, and international payments via SWIFT. Please see about for further details. Is there a daily digest option available for list members? Yes, this is a standard feature of all lists. Is there a method I can contact you other than email? Yes, we have an alternative contact method located at www.simplelists.com/blocked.php that can be used if your emails are being blocked as spam or for any other reason. Is it possible to get a virus through Simplelists? It is very unlikely. We use regularly updated anti-virus software to scan all messages, and depending on the size of virus it is likely to be held for approval anyway. Can I send HTML formatted emails or attachments using Simplelists? Yes, any sort of emails that you normally send can be sent through Simplelists - Simplelists just forwards them on as they are received to all your list members. How long does it take for list renewals to be processed? Renewals are processed immediately and are visible in accounts straight away. If your renewal has not been processed within a few minutes then please contact support. Can I set my list so that users' replies are sent to the list, rather than the individual who posted the message? Yes, this can be set under 'list settings'. What happens if a message is sent to my list that exceeds the limit I've set? If an email is sent that exceeds your size limit, then the email will be held for approval. When you login, it is possible to view the message, and if desired the email can be approved and sent to the list. What happens if someone posts to my list who isn't allowed to do so? As with an email that is sent exceeding the size limit, the email is held in the web management interface for later approval by the list owner. The user will receive an email telling them that their message has been held for approval. Can I upload a list of email addresses in one go? Lists of email addresses can be added in two ways. You can either 'Add many' through the address book whereby you can copy and paste a list of email addresses into a text box, or you can upload a file containing email addresses and names. Files of email addresses can be uploaded by selecting 'Upload' in the address book. The addresses must be in a CSV (comma seperated variable) file, which can be produced by most applications. If this format is not suitable for you however, then please contact us and we may be able to help. I have a multiple list, and want to redirect certain addresses to myself. You can do this by selecting aliases from the web management interface. Here you specify email addresses at your account that you want forwarded to other email addresses. For example you could specify sales@yourlist.com to be redirected to sales@yourcompany.com. Can I group different lists into one big list? As above, you can use the aliases option when you login to accomplish this. Select 'Add alias', enter a name, and enter the lists that you wish to group. You do not have to also enter the domains of the lists. I have a message waiting for approval, what is the list of parts I see when I view it? Some emails when sent are sent as multipart messages. This can happen when the email contains an attachment, or when it contains both html and plain text messages. A list of the parts is displayed on the screen, and each individual part can be viewed by clicking on the appropriate link. How can the amount of data transfer used by reduced? Firstly try to avoid sending large attachments out on your list. It is much more efficient to upload the attachment to a webpage and then send a link out. An upper limit can be set for the size of emails under 'List Settings' in the members' area. If you want to reduce your use even further, then we can strip all the HTML formatting from your list messages, which will reduce the size by several fold. Can the 'Held for approval' message that someone receives after they have posted to a list be disabled? Yes, please contact support. Can I have list email replies go to a different address than the original sender or the list itself? Yes, please contact support. Can I have an HTML footer? Yes, please contact support. How do I enable subscriptions and unsubscriptions via a website? If you have a single list then there will already be a page for your list created at http://www.simplelists.com/subscribe/YOUR-LIST-NAME.php Alternatively, or if you have a multiple list, your own website can host some HTML code to enable this. Please look at 'web subscription settings' under 'general settings'. How do I enable archives for a multiple list Ask your DNS host to set the 'A' record of your multiple list domain name to 89.16.176.81, then contact Simplelists support in order for your account to be enabled. How do I restrict the viewing of archives to just my members? This can be done in the archives settings page. Select the tick box to password protect the archives, and then set a password using the option at the end of the archives settings page. Can I provide a one-click link to the archives from my own members pages without users having to enter another password? Yes. You can encode the archive username and password in the link to the archives. Use a link like the following, replacing LISTNAME with your list name, and PASSWORD with the password you have set: http://LISTNAME:PASSWORD@archives.simplelists.com/LISTNAME/ What MX settings do I need for my domain to work with a multiple list account? The primary mail server needs to be set to mx1.simplelists.com and the secondary mail server needs to be mx2.simplelists.com. It should be ensured that both mail servers are not set at the same priority - if they are then some messages will send to the list but some will be rejected. Can I have attachments and other graphics stripped from my list emails? Yes, we can convert all your list emails to plain text. This will strip all attachments from them, but will also remove any HTML formatting. Please contact Support to enable this. | | ||||||||||||||||||
