Commercial digest, a once a week digest of messages containing 
informational content from commercial bodies (i.e., publishers, vendors, 
agents, etc.) This week’s digest contains 5 messages:



1) PRESS RELEASE: Publishing Houses Partner With De Gruyter for Patron Driven Acquisition

2) Improving Customer Retention and Renewal Rates - An ACCUCOMS Report
3) Primary Research Group has published Higher Education Interlibrary Loan Benchmarks, 2013 Edition
4) PRESS RELEASE: Portland Press Limited to relocate customer and client service operations to London
5) Open Access voucher codes for all RSC Gold Customers




Subject: PRESS RELEASE: Publishing Houses Partner With De Gruyter for Patron Driven Acquisition – Considerable Content Growth for the Distribution Model 

From: <>

Date: Wed, 28 Nov 2012 09:40:22 +0100



Publishing Houses Partner With De Gruyter for Patron Driven Acquisition – Considerable Content Growth for the Distribution Model

Berlin, 28 November 2012 – The idea behind Patron Driven Acquisition (PDA) is simple: to offer users access to all digital content, but only charge for actual use. Beginning in 2013, two of De Gruyter's publishing partners – Harvard University Press, and Böhlau Publishers – will offer their content globally through De Gruyter Online as part of the PDA distribution model. By participating in PDA distribution, these publishing houses will be able to provide customers with access to a greatly expanded range of academic content. The partnerships will particularly enlarge the range of publications available in the field of history.

"As a cutting-edge method for providing content to libraries and research institutes, the PDA model is experiencing increasing demand internationally, and has been greeted positively by our customers," says Katrin Siems, Vice President of Marketing & Sales at De Gruyter. "Thanks to the excellent content provided by our partners, our publication portfolio will now appeal to even more users."

Beginning in 2013, libraries and research institutes will be able to rent access to some 11,000 e-books, 250 journals, and over 15 million database entries. At the end of the rental period, paid fees can be applied to content purchase.


Ulrike Lippe

Public Relations Manager

Tel. +49 (0)30-260 05 153




Improving Customer Retention and Renewal Rates - An ACCUCOMS Report


"Rian van Spaandonk" <>


Wed, 28 Nov 2012 15:53:43 +0100


Dialogue Between Publisher and Customer Required to Improve Retention

and Renewal Rates


November 28, 2012 | Leiden, Netherlands - Publishers need to focus on

establishing a dialogue with their customers if they want to improve

their retention and renewal rates. This is the main conclusion of a new

report by ACCUCOMS, Improving Customer Retention and Renewal Rates. The

report is based on a survey among publishers as well as feedback from

libraries, and outlines several sales and marketing strategies

publishers can use to identify potential cancellations and stimulate

earlier renewals.


In September 2012, ACCUCOMS held a survey among society, academic,

nonprofit and commercial publishers. The questions addressed sales and

marketing priorities as well as subscription renewal trends. The survey

found that in recent years, a quarter of subscribers (26%) had been

renewing their subscriptions later in the renewal cycle. For 2012, more

publishers expected subscription renewals to decrease (44%) than to stay

the same (39%). The survey also found that publishers mainly use email

newsletters and printed materials (38%) to reach out to customers.

Feedback from libraries described longer decision-making processes and

an increased focus on usage statistics.


In the report, ACCUCOMS recommends using the decision-making processes

to establish a two-way conversation between publishers and their

customers. Publishers need to focus on increasing product awareness and

usage, improving product experiences and providing solutions for issues

before they turn into reasons not to renew.


The report can be accessed and downloaded via the ACCUCOMS website:





Rian van Spaandonk

Publisher Sales & Marketing Executive

T +31 88 4100 418




ACCUCOMS is an independent provider of services to academic and

professional publishers around the world. Established in 2004, ACCUCOMS

now operates from the Netherlands, Turkey, the USA, Costa Rica and

India. ACCUCOMS' multilingual teams offer efficient and intelligent

representation, telemarketing and business intelligence services to

clients that range from large publishing houses to specialist society





Primary Research Group has published Higher Education Interlibrary Loan Benchmarks, 2013 Edition


James Moses <primarydat@AOL.COM>


Wed, 28 Nov 2012 09:57:46 -0500


Primary Research Group has published Higher Education Interlibrary Loan
Management Benchmarks, 2013 Edition, ISBN 157440-216-1. 
The 165 page study is based on data from detailed responses from more than
65 colleges and universities, covering interlibrary loan response times,
shipping costs, means and form of fulfilment, Ill staffing and budgeting,
workload and trends in number of transactions, policies on non-traditional
items, use of digital repositories, automation and many other issues in
higher education interlibrary loan management.   The report gives highly
specific information in a myriad of areas allowing end users to compare
their Interlibrary loan efforts with those of peer institutions.  
Just a few of the report’s many findings are that:
•                 Over the past three years, traditional interlibrary loan services
transactions in college libraries in the sample have increased by a
cumulative 3-year mean of 17.94%.
•                 The mean turnaround time for article borrowing requests among libraries in
the sample is 2.99 days.
•                 53.85% of research universities and deliver documents in electronic form
unless otherwise specified by the borrower.
•                 13.24% of survey participants say that interlibrary loan at their college
is under the auspices of the reference department.
•                 39.71% of libraries in the sample use Ariel for document delivery.
•                 Research universities in the sample employ a mean of 5.3 students in their
interlibrary loan efforts.
•                 Public colleges in the sample have a mean turnaround time of 7.37 days for
video borrowing requests.
•                 22.22% of community college libraries and 27.27% of 4-year college
libraries offer interlibrary loan for state-adopted textbooks.
•                 Shipping and courier fees related to interlibrary loan have cost colleges
in the sample a mean of $11,254 in the past year.
For further information view our website at


PRESS RELEASE: Portland Press Limited to relocate customer and client service operations to London


Lindsey Button <>


Thu, 29 Nov 2012 13:59:42 +0000

Press Release: For immediate release

London, UK

Portland Press Limited to relocate customer and client service operations to London

As a key element in its long-term business development strategy, Portland Press Limited has announced that it will move its customer and client service operations, Portland Customer Services, along with its IT, marketing and sales operations, to its London headquarters from the current Colchester base by the end of 2013. This will allow the integration of these operations with the publishing, membership, conference and educational activities that are carried out in London.

This transition, together with other operational improvements, is part of Portland Press’s plans to enhance and improve support for its valued clients, through an even more efficient, streamlined and cohesive service.

22 years after Portland Press was founded, developments in client needs and technological infrastructure, as well as a strategic plan to grow the client services business, mean that now is the ideal time for the organization to integrate its operations at one site that not only fits its business needs better but also provides a base at a convenient central London location.

Caroline Black, Managing Director of Portland Press, said: “This development marks an exciting new phase for Portland Customer Services and we look forward to seeing our client support business going from strength to strength. Having all our activities under one roof will bring tremendous strategic and operational benefits to all parts of the organization.”

Kate Baillie, Chief Executive of the Biochemical Society, said: “The Biochemical Society is committed to developing collaborations across the bioscience community. Capitalizing on the success of Charles Darwin House, reintegrating the business at our London home provides the opportunity to support the needs of the Society and the wider sector.”


For further information

Caroline Black (Managing Director)

Portland Press Limited

Tel: +44 20 7685 2400


For images and copy email:

§ Portland Customer Services, a division of Portland Press Limited, offers subscription fulfilment and distribution, inventoried product fulfilment and distribution, membership fulfilment, secretariat and accounting services, event planning, and web and journal hosting on behalf of membership organizations and publishers.

§ Portland Press Limited, a wholly owned subsidiary of the Biochemical Society, is a not-for-profit innovative publisher of journals, books and electronic resources in the biochemical, cellular and molecular life sciences. The surplus from the sale of publications is returned to the scientific community via the activity of the Biochemical Society.

§ The Biochemical Society exists to promote the advancement of the molecular and cellular biosciences, both as an academic discipline and as a means of assuring the well-being of the biosphere and all that live in it. The Biochemical Society is the largest discipline-based learned society in the biosciences with over 6000 members.

Portland Press Ltd registered in England and Wales No. 2453983.

Registered Office: Charles Darwin House, 12 Roger Street, Third Floor, London, WC1N 2JU.

VAT registration number GB 523 2392 69. Portland Customer Services is a division of Portland Press Ltd.

The contents of this email are for the recipient only.

If you are not this person (or not responsible for delivery to this person), then notify the sender and delete the email immediately.

Any opinions contained in this message are those of the author and are not given or endorsed by Portland Press Ltd or the division through which this message is sent unless otherwise clearly indicated in this message.

Charles Darwin House, 12 Roger Street, Third Floor, London, WC1N 2JU



Open Access voucher codes for all RSC Gold Customers


Max Espley <>


Fri, 30 Nov 2012 09:38:07 +0000

Researchers are being asked to publish Open Access (OA), but often do not have the funding to pay for it directly.


In July, to help with this, the Royal Society of Chemistry launched Gold for Gold, enabling RSC Gold subscribers in the UK to publish a select number of RSC papers free-of-charge via Gold Open Access (OA).

We are delighted to extend this initiative to the rest of the world.
From now on, all RSC Gold subscribing institutions will be rewarded with voucher codes to publish OA articles at no cost.


For more information, go to our Gold for Gold website.


And, to find out exactly how the process will work, take a look at our FAQs.


Max Espley

Campaigns Manager - Librarians

Royal Society of Chemistry

Thomas Graham House, Science Park,
Cambridge, CB4 0WF, UK
Tel: +44 (0) 1223 432498, Fax: +44 (0) 1223 420247


Now all RSC Gold subscribers receive voucher codes to publish RSC papers via Open Access. Find out more…

This communication (including any attachments) is intended for the use of the addressee only and may contain confidential, privileged or copyright material. It may not be relied upon or disclosed to any other person without the consent of the RSC. If you have received it in error, please contact us immediately. Any advice given by the RSC has been carefully formulated but is necessarily based on the information available, and the RSC cannot be held responsible for accuracy or completeness. In this respect, the RSC owes no duty of care and shall not be liable for any resulting damage or loss. The RSC acknowledges that a disclaimer cannot restrict liability at law for personal injury or death arising through a finding of negligence. The RSC does not warrant that its emails or attachments are Virus-free: Please rely on your own screening. The Royal Society of Chemistry is a charity, registered in England and Wales, number 207890 - Registered office: Thomas Graham House, Science Park, Milton Road, Cambridge CB4 0WF





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