We receive about 1/3 of our subscriptions through a vendor and the other 2/3 directly from the publisher. I agree with Abbigail’s comments and suggestions. The most frustrating thing I’ve found is that contacts at the bigger publishers change quite frequently so when there is an issue, resolution can sometimes be slow. Otherwise, it’s worked well for us and resolved a few issues we had going through a vendor.

We do that with some titles at my small college.  I usually don’t have any problems getting what I claim as long as you have your customer number, your payment information up to date, and everything neatly organized.  Sometimes I have problems getting renewal notices from publishers and I miss a deadline, but the key is to keep very good records, check diligently and harass publishers when you know something needs renewed but you haven’t heard from them yet.    I also keep a list of contacts from each publisher in case I get stagnant service using their generic customer service email or phone #

Abbigail Stauber

acgregg@geneva.edu

McCartney Library – Geneva College

3200 College Ave, Beaver Falls, PA 15010

Phone: 724-847-6693

Fax: 724-847-6687

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From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Robert Terrio
Sent: Wednesday, August 27, 2014 8:40 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Ordering direct from publishers