*Apologies in advance for multiple postings.* ALCTS webinar: Tailoring Communications to Different Audiences

Part of the Working with Continuing Resources Webinar Series Date: Monday, February 23, 2015 All webinars are one hour in length and begin at 11am Pacific, noon Mountain, 1pm Central, and 2pm Eastern time. Description: This webinar focuses on the importance of communication for technical services librarians and staff. In a single day, we may find ourselves negotiating with vendors, requesting or providing tech support, explaining new purchases to public services staff, defending budget requests to administration, and advertising new services to patrons. Each of these situations involves a different kind of communication. We will begin by identifying all the people we might need to communicate with, and the reasons for communication. With these various audiences and goals in mind, we will look at tips and tricks for effectively communicating in different scenarios. Learning outcomes: By the end of the session, participants will be able to communicate more effectively with a variety of audiences, including administrators, patrons, vendors, and other librarians. Who should attend? Any technical services librarian or staff member interested in improving their communication skills. Presenter: Jennifer Williams is Electronic Resources & Collection Development Librarian at Alabama A&M University in Huntsville, Alabama. A native of Huntsville, Jennifer has worked in both public services and technical services positions in both public and academic libraries, as well as a stint with SirsiDynix. Her professional interests include methods of improving communication, the history and future of publishing, and the new digital landscape’s effect on libraries. ***************** Single Webinar Registration Fees: Registration Fees: ALCTS Member $43 ; Non-member $59 ; Group rate (members/non-members) $99/$129 ; International $43 This webinar is part of a six part series. Please check the ALCTS Web site for discount pricing for the entire webinar series. For additional information and access to registration links, please go to the following website: http://www.ala.org/alcts/confevents/upcoming/webinar/022315 ALCTS webinars are recorded and registrants receive a link to the recording shortly following the live event. For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 5 or email registration@ala.org. For all other questions or comments related to the webinars, contact Julie Reese, ALCTS Events Manager at 1-800-545-2433, ext. 5034 or alctsce@ala.org. Posted on behalf of the ALCTS Continuing Education Committee.