I cringe every time another publisher moves to Highwire. As others have noted, you either get zero response or, if the planets are aligned and Mercury is not
in retrograde and you *get* a response, it is generally unhelpful (even terse) and reflects their outdated and inflexible practices.
They need to rethink their model, entirely. And publishers would be wise to consult with librarians before using their hosting services.
*******************************************************************
Christine E. Ryan
Electronic Resources Librarian; Associate Librarian
Phone: 864.656.5175
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Michael Lampley
Sent: Thursday, June 18, 2015 4:08 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Highwire Statistics
I don't have specifics in front of me now but I do have Highwire at the top of my list of vendors that are the worse at supplying statistics. Even when I do get their stats I'm always suspicious of their accuracy.
Michael Lampley
Electronic Serials Librarian
Texas Christian University
On Thu, Jun 18, 2015 at 1:50 PM, Jenny Lockwood <jelockwo@lib.nmsu.edu> wrote:
Is anyone else having a problem accessing their statistics from Highwire? I have submitted a couple of requests for help on their technical support form, but have received no response. I pulled stats in February but not since then, so
I am not sure how long they have been inaccessible (to us at least). Thank you in advance for any information.
Sincerely
Jenny
--
Jenny Lockwood
Acquisitions/Electronic Resources
New Mexico State University Library
PO Box 30006 Dept 3475
Las Cruces, New Mexico 88003
575-646-3104
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