As Doug, from AEA, explained to me, they have upgraded their security and it will no longer act in concert with the free version of EZProxy. As it turned out, we have upgraded to the subscription version and, as soon as it was installed, access was restored though EZProxy. A word of caution for those with the free version, a number of other publishers/vendors are in process or going to upgrade security to their systems and the same issue will likely occur.

 

Jenny

 

Jenny Hock
Acquisitions Librarian, Porter Henderson Library
Angelo State University
Member, Texas Tech University System
ASU Station #11013
San Angelo, TX 76909--1013
Phone: 325-486-6525
Fax: 325-942-2198
jhock1@angelo.edu
http://www.angelo.edu

 

 

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Any opinions expressed are my own and do not reflect any official stance held by my employer.

 

“A [person] should so live that at the close of every day [they] can repeat” ‘I have not wasted my day.’” -- Zohar

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From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of William Hanley III
Sent: Wednesday, December 21, 2016 10:33 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Lack of Proxy Access to American Economic Journals Online

 

My apologies for duplicating this query on multiple lists.

 

Duke University is currently experiencing proxy-related access problems to American Economic Association ejournals.  When we attempt to access titles hosted on American Economic Journals Online via EZProxy, we receive the following error message:

 

"Connection refused by www.aeaweb.org, please try again later"

 

Trying again later does not help, as this problem has occurred for at least a week.  We can successfully access this content from on the campus network - just not outside the network via proxy server.

 

We contacted AEA Support to make sure they have our correct IP ranges and that our EZProxy stanzas are correct.  According to the support rep:

 

"If the browser *can* get to the site when not using the proxy, the problem is either the presence of the proxy itself or it is that the proxy machines are not configured to use secure protocols.  That's outside of our scope to assist troubleshooting, as we do not support the use of proxies to access AEAweb.org."

 

According to AEA Support’s message, it seems like asking them for further assistance with troubleshooting won’t get us anywhere.  So we are wondering if any other libraries have encountered this proxy issue, and if so, how did you resolve it?

 

Thanks,

======================================

Will Hanley

Electronic Resources Management Specialist

Continuing Resource Acquisitions Department

Duke University Libraries

Smith Warehouse, Bay 9

Ph:  919-668-4748

======================================

 

 

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