*Cross posted to multiple lists.*
ALCTS e-Forum: Measuring, Tracking and Using Key Performance Indicators in Technical Services and Collections
August 20-21, 2019
Moderated by Sarah Peterson and Lisa Sampley
Please join us for an e-forum discussion. It’s free and open to everyone!
Registration information is at the end of the message.
Each day, discussion begins and ends at:
Pacific: 7 a.m. – 3 p.m.
Mountain: 8 a.m. – 4 p.m.
Central: 9 a.m. – 5 p.m.
Eastern: 10 a.m. – 6 p.m.
As data-driven decision making becomes more important and drives the planning and use of resources in our libraries, Technical Services and Collections departments are having to shift the statistics and information we gather and use. For example, we are being asked to measure turnaround time, determine workload capacity, and create a staffing profile based on workload. This e-forum will discuss the numbers our libraries want to see and how we’re gathering them, and how we are using them to improve our work processes.
In this e-Forum, attendees will:
Share their experiences with gathering and reporting meaningful statistics
Share their involvement with changing processes and procedures
Discuss approaches and challenges
Speculate about what the future holds for these areas
Moderators
Sarah Peterson is the Systemwide Products Director for the Tulsa City-County Library. She received her MLIS from the University of Oklahoma. She worked for the Tulsa City-County Library in cataloging and as Technical Services Manager for 20 years, served as Library Director at OSU-Tulsa for 2 years, as Director of Collection Anywhere for the Metropolitan Library System for 2 years, and has now returned to Tulsa in a similar role in charge of both Collection Development and Technical Services.
Lisa Sampley is the Collection Services Manager for the Springfield Greene County Library. Lisa received her MLIS degree for the University of Missouri. Lisa has worked for the Springfield Greene County Library for 38 years in a variety of positions from children’s services to Branch Manager. She has been in her current position which includes both Collection Management and Technical Services since 2004.
What Is an e-Forum?
An ALCTS e-forum provides an opportunity for librarians to discuss matters of interest, led by a moderator, through the e-forum discussion list. The e-forum discussion list works like an email listserv: register your email address with the list, and then you will receive messages and communicate with other participants through an email discussion. Most e-forums last two to three days. Registration is necessary to participate, but it's free.
For information about upcoming e-forums, please visit http://www.ala.org/alcts/confevents/upcoming/e-forum
How to Register
You must register your email address to subscribe to or access an electronic discussion list on ALA's Mailing List Service. Once you have registered for one e-forum, you do not need to register again, unless you choose to leave the list. Find instructions for subscribing and unsubscribing online. (http://www.ala.org/alcts/confevents/upcoming/e-forum/sympa)
If you have any problems, please contact alcts-eforum-request@lists.ala.org.
*Posted on behalf of the ALCTS Continuing Education Committee.*