results of photocopy/reader-printer survey (Marilyn Parrish) Marcia Tuttle 14 Mar 2000 14:54 UTC
---------- Forwarded message ---------- Date: Tue, 14 Mar 2000 09:25:03 -0500 From: Marilyn Parrish <Marilyn.Parrish@MILLERSV.EDU> Subject: results of photocopy/reader-printer survey Thanks very much to all who responded to the survey I posted last month. Here is a summary of responses. If you have any question, please contact me. Marilyn M. Parrish Reference and Circulation/Reserve Librarian Ganser Library Millersville University Millersville, PA 17551 Photocopy/Mf Reader-Printer Survey The photocopy/mf reader-printer survey was posted at the beginning of February, 2000, on the following listservs: SSHELCO, ACLCP-L, CIRCPLUS, SERIALST. Responses: 1. SSHELCO and ACLCP-L 19 2. CIRCPLUS and SERIALST 42 SSHELCO--State System of Higher Education (PA) ACLCP-L--Associated College Libraries of Central Pennsylvania Questions 1. How many public use photocopy machines do you have? Variety of responses from 1-50 2-3. Do you own or lease your photocopiers? Group # % 1 own 5 29 lease 11 65 lease to own 1 6 2 own 10 25 lease 26 65 both 4 10 4. Who repairs your machines when they malfunction? Group # % 1 campus 0 vendor 3 18 nv mc 14 82 (non-vendor maintenance co.) 2 campus 0 vendor 19 47.5 nv mc 21 52.5 (non-vendor maintenance co.) 5. How would you rate the response of the company to calls for maintenance? Poor-excellent Those who owned their own machines and had a maintenance contract with or leased photocopiers from Xerox or IKON reported excellent service. 6. How many public use microfilm/fiche reader printers do you have? 1-14 7-8. Do you own or lease your microfilm/fiche reader printers? Group # % 1 own 17 90 lease 1 5 both 1 5 2 own 36 88 lease 2 5 both 3 7 9-10. Who repairs your machines when they malfunction? Group # % 1 campus 0 vendor 1 5 nv mc 18 95 (non-vendor maintenance co.) 2 campus 1 3 vendor 11 32 nv mc 22 65 (non-vendor maintenance co.) 11. Which microfilm/fiche reader printers for public use have worked well for your library? Group # % 1 Canon 4 20 Fuji 1 5 Minolta 15 75 2 Canon 12 32 Fuji 1 3 Minolta 22 59 Okidata 1 3 3M 1 3 12. How much do you charge for a photocopy? To print microfilm/fiche? Most .10 discount offered with copy card 13-14. Do you offer change in the library? most either machine or desk, repairs by someone on campus or local company 15. Do you make use of a debit (copy) card? Campus-wide or in-library use? Group # % 1 no 5 26 copy card 10 53 campus 4 21 2 no 11 26 copy card 23 55 campus 8 19 16. Do you provide a photo/micro copying service for any library users? Group # % 1 no 13 68 faculty 4 21 distance ed 2 10 all 1 5 other 1 5 (handicapped) 2 no 11 26 faculty 13 30 distance ed 10 23 all 6 14 other 3 7 (law firms, doctors, handicapped) 17. Do you provide this at all times or only when the machines malfunction? Not enough responses to this question. Impression: Most libraries have machines that work. Service is offered for other reasons than malfunctioning equipment. 18. How much do you charge for this service? What turnaround time do you offer? Charge: variety of responses from free to .10/pg to $6.00/article. Turnaround: immediately, same day, 24 hr, 48 hr. MMP 2/25/00