6 messages, 114 lines:

(1)--------------------------
Date:         Wed, 13 Sep 2000 11:57:47 -0500
From:         Carrie Ferm <alicf@AUGUSTANA.EDU>
Subject:      Re: Faxon Subscription Depot

I have just started using it for checking claim status.  Seems like a
great service.  I have not received the "manual" yet, but would like to
hear what others have experienced with this service.

Carrie Ferm
Augustana College Library
Periodical Section
Rock Island, Il  61201

Phone:  (309)794-7316   Fax: (309) 794-7230
e-mail: alicf@loki.augustana.edu

(2)--------------------------
Date:         Wed, 13 Sep 2000 13:31:41 -0400
From:         Deborah Harrell <dharrell@WESTGA.EDU>
Subject:      Re: Faxon Subscription Depot
Comments: To: Christina Liggins <cliggins@CHC.EDU>

We use Sub Depot on a daily (sometimes hourly) basis.  Mostly we use it
for claims, but we check publication information as well as order titles
using it (along with e-mailing our service rep).

I like it and hope they get all phases online before too long.  (Invoicing
isn't loaded yet).

Debbie Harrell
Ingram Library, State University of West Georgia
Carrollton, GA 30118-2000
phone: 770-836-6498
fax: 770-836-6626

(3)--------------------------
Date:         Wed, 13 Sep 2000 14:02:36 -0400
From:         Pam Wells <pam@UNION-PSCE.EDU>
Subject:      Re: Faxon Subscription Depot

Christina,

Yes, I have used Subscription Depot for about 6 months, to claim issues,
to confirm that claims have been satisfied, and to find out when a
publisher has cashed Faxon's check. I find it much easier to use than
their old Telnet system of claiming.

Pam Wells
Union-PSCE
Richmond, VA

(4)------------------------------
Date:         Wed, 13 Sep 2000 12:45:35 -0500
From: "       Buddy Pennington <buddy.pennington@ROCKHURST.EDU>
Subject:      Re: Faxon Subscription Depot

I use it all the time for claims, ordering, looking at our invoice
information for titles.  Considering that it is a free service, I don't
know any good reasons not to use it.

Buddy Pennington
Acquisitions/Serials Librarian
Rockhurst University Greenlease Library
buddy.pennington@rockhurst.edu
#816-501-4143

(5)--------------------------
Date:         Wed, 13 Sep 2000 13:03:59 -0500
From:         Jeanette Skwor <skworj@UWGB.EDU>
Subject:      Re: Faxon Subscription Depot

I use it for claiming, and am liking it so far.  It does have a few bugs,
but they're fairly simple to work around or ignore, and the people are
prompt and helpful - and I tend to be a high-maintenance customer.  Eg, I
ask a *lot* of questions:)

Jeanette L. Skwor                       Email:skworj@uwgb.edu
Serials Dept., Cofrin Library           Phone: (920)465-2670
University of Wisconsin-Green Bay       Fax: (920)465-2783
Green Bay, WI  54311-7001

(6)-----------------------------
Date:         Wed, 13 Sep 2000 13:58:00 -0500
From:         Edith Pfeifer List <epl@PRIN.EDU>
Subject:      Re: Faxon Subscription Depot

I have just started to use it.  It is not completely functional, as in
reporting.  I have however been pleased with Faxon as a company and their
customer service reps get on things right away.

Edith Pfeifer List
Serials Manager/Systems Administrator
Marshall Brooks Library
Principia College
Elsah, IL 62028-9799

voice-618.374.5076
fax-618.374.5107
e-mail-epl@prin.edu

At 12:49 PM 9/13/00 -0400, Christina Liggins wrote:
>Hello,
>
>Has anyone used Faxon's Subscription Depot which is a web-based
>subscription ordering and management system?  I am hoping to hear what
>your experiences have been, as we are considering using this service.
>Thanks for any information you can provide.
>
>Christina Liggins
><cliggins@CHC.EDU>