Re: Bell and Howell/UMI edi invoicing (2 messages) Birdie MacLennan 14 Sep 2000 13:56 UTC
2 messages, 111 lines: (1)--------------------------- Date: Wed, 13 Sep 2000 16:28:40 -0400 From: Eleanor Cook <COOKEI@APPSTATE.EDU> Subject: Re: Bell and Howell/UMI edi invoicing Faxon certainly DOES do electronic invoicing and has for several years! About UMI/Bell and Howell or whatever they call themselves today: I have repeatedly asked/complained/whined about their lack of electronic invoicing capability. For a couple of years we were able to get them to send the invoice in an enlarged copy so it was easier to process - ie, read. This year's invoice is somewhat clearer to read and they have put spaces between each line. Very nice. But if this company can bring us ProQuest, why can't they do electronic invoicing? Go figure. ********************************************************************* Eleanor I. Cook 828-262-2786 (wrk) Interim Coordinator, Acquisitions 828-262-2773 (fax) & Serials Coordinator Materials Processing Team Belk Library, ASU Box 32026 Appalachian State University Boone, NC 28608-2026 cookei@appstate.edu ********************************************************************* (2)--------------------------- Date: Thu, 14 Sep 2000 08:25:25 -0500 From: "Cynthia M. Coulter" <cynthia.coulter@UNI.EDU> Subject: Re: Bell and Howell/UMI edi invoicing Carrie, Like you, we use Faxon for our subscription agent and use Innovative for our serials and acquisitions online system. Last year, we purchased the serials invoice interface from Innovative and have received our serials invoices since then from Faxon electronically. What a time saver! What once took days and days of manual entry now takes less than 5 hours. We have over 3100 subscriptions and really appreciate the electronic option. Faxon's technical staff proved very helpful in getting it set up. But, I sure would like to see Bell & Howell (soon to be ProQuest, I hear) take the same steps. Cynthia M. Coulter _______________________________________________________ Cynthia M. Coulter Head, Acquisitions Department Rod Library University of Northern Iowa 1227 W. 27th Street Cedar Falls, IA 50613-3675 Phone: (319) 273-2801 Fax: (319) 273-2913 Email: cynthia.coulter@uni.edu Carrie Ferm wrote: > Hi Mark, > > It would be a great service. WE are not a "large" subscriber so I don't > think I would make much of a dent if I protested. > > We are a large subscriber through Faxon though and they don't have the > service either. Go figure. Like you, I ask every year for the invoice > info to be sent on disk and they don't seem to get "around to it". > > Thanks for letting me vent.!!! > > Carrie Ferm > Augustana College Library > Periodical Section > Rock Island, Il 61201 > > Phone: (309)794-7316 Fax: (309) 794-7230 > e-mail: alicf@loki.augustana.edu > > -----Original Message----- > From: Mark Hemhauser [mailto:mh8498a@AMERICAN.EDU] > Sent: Wednesday, September 13, 2000 11:49 AM > To: SERIALST@LIST.UVM.EDU > Subject: Bell and Howell/UMI edi invoicing > > Sept 2000 marks the sixth year that I will be keying, BY HAND, the "UMI" > invoice into our otherwise integrated library system. Has any one > contacted Bell and Howell about their lack of a disk or edi format for > exchanging invoice data? I call them every year and get, "We are working > on that. Our current system can not do it...." Now they have a new system > that they think will one day be able to handle it. Perhaps those of you > who have large accounts with Bell and Howell could call your customer > service rep and ask when they expect to offer edi invoicing. Let them know > how much you want that ability. Point out that many other vendors have > been providing it throughout the 1990s and make sure they pass your > questions on to someone higher up. Customer service is 1-800-521-0600. > > We need more than one squeeky wheel. Call today. > > Thanks. > > Mark Hemhauser > American University Library--Serials Dept. > <mh8498a@AMERICAN.EDU>