-------- Original Message --------
Subject: Re: Subscription Services
Date: Fri, 9 Feb 2001 14:54:55 -0500
From: "John D. Crissinger"

    I have found this string interesting. Just confirms my opinion, the
rep is actually quite an important piece of the puzzle. We use Ebsco
here and my staff is totally happy with them. I am not as enthusiastic,
but no real problem. I have been other places that used some of the
others mentioned. All vendors must upgrade operations and seems when
that happens disaster strikes. I wondered how Faxon would ever survive a
few years ago but appaerntly they have. Sounds like Cox is going thru it
now. Seems Ebsco did when I first became a librarian and expect they
will again. "Everyone" shifts when a bad experience comes along but all
vendors encounter a bad experience sometime or another. The rep is so
critical for keeping things in the field together until the company
regains its moorings. Maybe we should be commenting on the reps rather
than the company, then we could better match a company with a particular
region of the country! Might help the companies recruit better too.
Seems to be the same with photocopiers, but that's for a different list.
.....John
************************** * JOHN D. CRISSINGER * NEWARK CAMPUS LIBRARY
* Tele: 740-366-9306 OSU-N/COTC * Fax: 740-366-9264 1179 UNIVERSITY DR.
* email: crissinger.5@osu.edu NEWARK, OH 43055 * *
**************************
"Geographers never get lost, they are only exploring unfamiliar places!"