Re: Emerald subscribers (Rosie Croft) Marcia Tuttle 02 Apr 2001 23:54 UTC
---------- Forwarded message ---------- Date: Mon, 2 Apr 2001 13:39:57 -0700 From: Rosie Croft <Rosie.Croft@ROYALROADS.CA> Subject: Re: Emerald subscribers (Rosie Croft) Frankly, I find this response extraordinarily belittling, and I hope the "it's your fault not ours" attitude from this vendor in his email is not lost on all of you. He even admits to "recent problems" at the bottom of his email. Many thanks again to all of those who replied to me about their problems with Emerald. -----Original Message----- From: Dominic Martinez [mailto:DMartinez@mcbup.co.uk] Sent: Monday, April 02, 2001 2:54 AM To: 'SERIALST@LIST.UVM.EDU' Cc: 'Rosie.Croft@ROYALROADS.CA' Subject: RE: Emerald subscribers (Rosie Croft) Hi, I've been away for the last week or so, so I'm sorry if this is a little late. I'd just thought I'd send an email to the list to inform anyone who has been having problems with the new/old interface of the Emerald service to let me know so that I can ensure that it is looked at right away. I have contacted Rosie at Royal Roads because I believe that the problems are likely to be unique to them, but if anyone has been having problems with the service, the best way to get a response is to contact the helpdesk team directly. The email address for the helpdesk is: emer.tech.help@mcbup.co.uk Whilst the old interface is available at http://www.emerald-library.com, we would like users to become familiar with the new interface which is available at: http://www.emeraldinsight.com We will be running a dual service for a short period of time in light of recent problems. If you have any comments on any aspect of the Emerald service which are not appropriate to the helpdesk, please send an email to feedback@mcbup.co.uk and we'll be happy to discuss this further with you. Warm regards, Dominic -- Dominic Martinez dmartinez@mcbup.co.uk Customer Support Services Manager www.emeraldinsight.com Tel: +44 (0) 1274 785139 Fax: +44 (0) 1274 785204 ---------- Forwarded message ---------- Date: Tue, 27 Mar 2001 13:04:59 -0800 From: Rosie Croft <Rosie.Croft@ROYALROADS.CA> Subject: Emerald subscribers Hi! Is there anyone out there who subscribes to the Emerald journals online that has had access problems since they implemented their new interface? We've been running into some problems - urls not working, titles dropped from our subscription list - and I was wondering if this was common or specific to just us. My address is rosie.croft@royalroads.ca Thanks! Rosie ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Rosie Croft, Librarian Royal Roads University Library 2005 Sooke Rd., Victoria, BC V9B 5Y2 Phone: (250) 391-2600 ext 4128 Fax: (250) 391-2594 rosie.croft@royalroads.ca