----------(1)
Date: Thu, 12 Apr 2001 17:59:02 -0400
From: Liz Linton <melinton@SBC.EDU>
Subject: Re: EBSCO Subscription Services (Stephen Perisho)
Hi Linda:
I love EBSCO but you do have to understand their limitations:
1. It will always be faster to claim by making a phone call to the
publisher yourself
2. It will always be faster to get duplicate subscriptions combined and
extended by calling the publisher yourself
So let EBSCO handle the "less important" titles and do the "must haves"
yourself.
Also, the added charges come from the publishers, not from EBSCO. You
can pay EBSCO 6-10% more than you are billed at the time you pay the
annual bill and this will provide the illusion that you are not paying
all these bill-backs, but, you'll still be paying them.
Publishers have made bill-backs a bad, bad habit and this has been the
topic of several "lively" debates between librarians and publishers at
the Charleston Conference. :)
--Liz
Linda wrote:
> I'm not sure which made me angrier, the
> invoice for a $6 price rise or the one for a couple thousand. I wish I
> could tell you I was happy with my service, but I'm not. Does anybody out
> there LIKE their subscription service?
> Linda
> Linda C. Fairbanks
> Director of Technical Services
> Triton College Library, R-214B
> 2000 Fifth Avenue
> River Grove, IL 60171
> Office: (708) 456-0300 x3424
> e-mail: <lfairban@triton.cc.il.us>
> http://www.triton.cc.il.us
--
__________
Liz Linton
Electronic Serials Librarian
Sweet Briar College
804-381-6315
----------(2)
Date: Thu, 12 Apr 2001 16:28:46 -0700
From: Carol Morse <MorsCa@WWC.EDU>
Subject: Re: EBSCO Subscription Services (Stephen Perisho)
We have had superb service from Ebsco for claiming for the most part.
For titles from Neodata, sometimes it's out of their control, but they do
try hard.
Carol Morse
*******************************************************************************
Carol Morse Tel. 509)
527-2684
Serials Librarian Fax 509)
527-2001
Walla Walla College Library Email morsca@wwc.edu
104 S.W. Adams St.
College Place, WA 99324-1195
Give us strength for the journey and wisdom to know the way.
*******************************************************************************