Centrobe/Neodata of Boulder Marcia Tuttle 17 Apr 2001 18:45 UTC
----------(1) Date: Tue, 17 Apr 2001 10:55:19 -0500 From: Brenda Wood <Brenda.Wood@wku.edu> Subject: Re: Centrobe / Neodata of Boulder, 1. On a scale of 1 to 10, I would rate the service provided by Centrobe / Neodata _1__ (10 being "Superb", and 1 being "This company gives me headache after headache after headache, year after year after year"). 2. (If any,) The difficulties this company creates for me have to do with ___ renewals (as, for example, cashing checks but not actually processing renewals for weeks or even months on end, with the result that, in the case of one title or another, I am left at the beginning of the year without issue after issue). ___ claims _X__ both of the above (as in "Claims necessitated by the failure to process"). ___ other 3. I _X__ do / ___ do not bind the titles in question. ----------(2) Date: Tue, 17 Apr 2001 12:58:46 -0400 From: "Feustel, Carol (FEUSTECS)" <FEUSTECS@UCMAIL.UC.EDU> Subject: Re: Electronic Data Services / Centrobe / Neodata of Boulder, MORE COMMENTS AT THE BOTTOM 1. On a scale of 1 to 10, I would rate the service provided by Centrobe / Neodata _-3__ (10 being "Superb", and 1 being "This company gives me headache after headache after headache, year after year after year"). 2. (If any,) The difficulties this company creates for me have to do with _X__ renewals (as, for example, cashing checks but not actually processing renewals for weeks or even months on end, with the result that, in the case of one title or another, I am left at the beginning of the year without issue after issue). _X__ claims _X__ both of the above (as in "Claims necessitated by the failure to process"). _X__ other Migraines. Seriously, lots of my time wasted on claims that-IF THEY DID THEIR JOBS-I wouldn't have to do. 3. I ___ do / _X__ do not bind the titles in question. Thank goodness or I would be screaming at them. They handle more than just 'casual reading.' They also handle Nursing serials (RN, AJN, etc). This explains why many nursing serials have to be claimed. I forwarded many of the comments to my vendor reps and received some interesting replies. One person who will remain anonymous refuses to deal with Centrobe, they go direct to the publisher. Most publishers have small in-house customer service departments. This rep calls there and say that they've called Centrobe and they don't have a clue what's going on. It's easily believed because they rarely do. The employees at Centrobe appear to have an IQ range of 0 to maybe 50. My claim theories were confirmed-they DO throw away all first claims and many second claims!!!! My rep said to tell everyone to keep complaining to their vendor reps and ask them to pass it along to the publishers. The only way service will be changed is if the publishers change their fulfillment services. Carol, the Journal Goddess GO BEARCATS!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Wise People Still Seek Him ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Carol S. Feustel phone: 513-558-0179 Serials Specialist fax: 513-558-1709 Health Sciences Library email: carol.feustel@uc.edu University of Cincinnati 231 Albert Sabin Way, Box 670574 Cincinnati, OH 45267-0574 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The Original Journal Goddess. Accept no imitations!! Opinions expressed are mine, not my employers A balanced diet is a cookie in each hand. (Hershy)