Re: Centrobe/Neodata of Boulder (Jeffrey Hinkel) Marcia Tuttle 17 Apr 2001 23:36 UTC
---------- Forwarded message ---------- Date: Tue, 17 Apr 2001 14:43:42 -0700 From: Jeffrey Hinkel <hinkel@CC.WWU.EDU> Subject: Re: Centrobe/Neodata of Boulder What amazes me is Consumer Reports is one of the journals we have trouble with due to those idiots in Boulder. Maybe they should do a report on fulfillment houses. *%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*% Jeff Hinkel Subscriptions Manager (360)650-3099 jeffrey.hinkel@wwu.edu Wilson Library-Serials Dept. Western Washington University Bellingham, WA 98225-9103 U.S.A. *%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*% On Tue, 17 Apr 2001, Marcia Tuttle wrote: > ----------(1) > Date: Tue, 17 Apr 2001 10:55:19 -0500 > From: Brenda Wood <Brenda.Wood@wku.edu> > Subject: Re: Centrobe / Neodata of Boulder, > > 1. On a scale of 1 to 10, I would rate the service provided by Centrobe / > Neodata _1__ (10 being "Superb", and 1 being "This company gives me > headache after headache after headache, year after year after year"). > > 2. (If any,) The difficulties this company creates for me have to do with > ___ renewals (as, for example, cashing checks but not actually processing > renewals for weeks or even months on end, with the result that, in the > case of one title or another, I am left at the beginning of the year > without issue after issue). > ___ claims > _X__ both of the above (as in "Claims necessitated by the failure to > process"). > ___ other > > 3. I _X__ do / ___ do not bind the titles in question. > > ----------(2) > Date: Tue, 17 Apr 2001 12:58:46 -0400 > From: "Feustel, Carol (FEUSTECS)" <FEUSTECS@UCMAIL.UC.EDU> > Subject: Re: Electronic Data Services / Centrobe / Neodata of Boulder, > > MORE COMMENTS AT THE BOTTOM > > 1. On a scale of 1 to 10, I would rate the service provided by Centrobe / > Neodata _-3__ (10 being "Superb", and 1 being "This company gives me > headache after headache after headache, year after year after year"). > > 2. (If any,) The difficulties this company creates for me have to do with > _X__ renewals (as, for example, cashing checks but not actually > processing renewals for weeks or even months on end, with the result > that, in the case of one title or another, I am left at the beginning of > the year without issue after issue). > _X__ claims > _X__ both of the above (as in "Claims necessitated by the failure to > process"). > _X__ other Migraines. Seriously, lots of my time wasted on claims > that-IF THEY DID THEIR JOBS-I wouldn't have to do. > > 3. I ___ do / _X__ do not bind the titles in question. Thank goodness or I > would be screaming at them. They handle more than just 'casual reading.' > They also handle Nursing serials (RN, AJN, etc). This explains why many > nursing serials have to be claimed. > > I forwarded many of the comments to my vendor reps and received some > interesting replies. One person who will remain anonymous refuses to deal > with Centrobe, they go direct to the publisher. Most publishers have small > in-house customer service departments. This rep calls there and say that > they've called Centrobe and they don't have a clue what's going on. It's > easily believed because they rarely do. The employees at Centrobe appear to > have an IQ range of 0 to maybe 50. > My claim theories were confirmed-they DO throw away all first claims and > many second claims!!!! > > My rep said to tell everyone to keep complaining to their vendor reps and > ask them to pass it along to the publishers. The only way service will be > changed is if the publishers change their fulfillment services. > > Carol, the Journal Goddess > > GO BEARCATS!! > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Wise People Still Seek Him > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Carol S. Feustel phone: 513-558-0179 > Serials Specialist fax: 513-558-1709 > Health Sciences Library email: carol.feustel@uc.edu > University of Cincinnati > 231 Albert Sabin Way, Box 670574 > Cincinnati, OH 45267-0574 > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > The Original Journal Goddess. Accept no imitations!! > Opinions expressed are mine, not my employers > > A balanced diet is a cookie in each hand. (Hershy) >