-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Janice White
Date: Mon, 10 Dec 2001 09:24:00 -0600
From: "Skwor, Jeanette" <skworj@UWGB.EDU>

***Update that will probably surprise no one:  The person/entity I am
dealing with (and I suspect Janice White was dealing with) is not
actually
Harvard Business Review, but neodata -
the fulfillment house.

***And may our days be merry & bright . . .

Jeanette L. Skwor
Serials Dept., Cofrin Library
University of Wisconsin - Green Bay
2420 Nicolet Drive
Green Bay, WI  54311-7001

-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- 2 messages
Date: Mon, 10 Dec 2001 08:56:28 -0500
From: "Janice White" <janice.white@fct-cf.gc.ca>

Hi all,
I shuddered when I read this subject line.  I have spent a year going
back and forth with the Customer service people of this particular
magazine over a payment we made on our MasterCard for a years
subscription.  The issues stopped coming despite this payment and no one
could tell me why.  I emailed, I called, and I faxed for 8 months trying
to obtain the back issues we paid for, but didn't receive.  They argued
with me that our claim wasn't done within a set amount of time.  I
argued back, that that was not true and provided faxed documentation
dating back a minimum of 8 months.  I had emails from 1 person in
particular that basically said we were not being truthful in our claims.

After so many follow ups, I told the Customer rep. I was dealing with,
that I was on the verge of canceling their magazine from our collection
completely.  I finally got word back that they would bill us for a
renewal in order to start the subscription back up.  I paid for the
renewal in order to at least get the subscription restarted.  I will
keep an eye on this new problem, about the no. of issues a payment would
cover.

(cut for brevity)