Re: Fair deal? (Sharon Wieczorek) Sharon Wieczorek 18 Mar 2002 18:26 UTC
Date: Mon, 18 Mar 2002 12:58:30 -0500 From: Sharon Wieczorek <swieczor@MERCYHURST.EDU> Organization: Mercyhurst College Subject: Re: Fair deal? (Alice Wong) Dear Alice Wong, I had a similar problem with another publisher and went round and round with them. I finally sent them a copy of the label when I did receive an issue to prove that their computer was wrong. The label was set for a three line address and the computer was set for a four line address. Our building name was missing on the label. The problem was fixed for the future but to this date I have not had an apology from them or even the missing issues. That magazine has since merged with another title so I put those issues on our permanent missing list. Thank goodness it was not a title that I bind regularly. I don't know if this is the same problem you have but I would check the number of lines printing on the label to be sure that what the publisher said is there is actually there. Hope this helps. Sharon Wieczorek Serials Supervisor Mercyhurst College Hammermill Library Erie, PA 16546 <swieczor@MERCYHURST.EDU> Alice Wong wrote: > Date: Mon, 18 Mar 2002 09:12:12 +0800 > From: Alice Wong <amywonga@HKUCC.HKU.HK> > Subject: Fair deal? > > Dear Colleague, > > I am new to Serials but came across one problem in my first week > of this new area. We order, claim and invoice a title "Ambio" from the > Allen Press. The payment for year 2001 was made in Dec 2000 but so far we > have not received the issues v.30 no.4 - v.30 no. 7 (2001) and thus claims > were sent. > > (1) The replies from them are "I have checked your address and it is > correct in our system. ....It is our policy to replace only 3 issues free > of charge per subscription year. Claims in excess of three are considered > an indication of indiscriminate claiming" (2) After we replied that the > issues they 'replaced' before were issues that had not been sent to us on > schedule until claims made, what they insisted was "without evidence of an > error on our part, I am still unable to replace issues in excess of 3 per > year" > > Maybe I am a green-horn, I do not expect payment done without > items is normal to serial subscription. I do not intend to engage in any > "publisher bashing" by posting this, but I'd like to know if anybody else > out there has experienced similar problems this year. Is it really a > common practice that subscribers have no guarantee in item supply? > > Regards, > > ************************************************* > Alice Wong (Miss) > Acting Serials Librarian (T) : (852) 2859 2209 > Serials Department (F) : (852) 2546 5340 > Hong Kong University Libraries > Pokfulam Road, H.K.