Re: What is renewed? -- 2 messages Stephen Clark 25 Apr 2002 15:41 UTC
2 messages: 1)------------------------------- -------- Original Message -------- Subject: Re: What is renewed? -- Pamela Zimmerman Date: Thu, 25 Apr 2002 08:29:38 -0500 From: "Skwor, Jeanette" <skworj@UWGB.EDU> ***I started to say, let them demand what they want. If neither you nor your vendor renewed the subscription by some method they can prove legally (IE, a signed renewal card/statement), they don't have a leg to stand on. In truth, I am not at all sure a signed renewal card is enforceable either, but one certainly would be ethically liable, and definitely if issues were sent. ***But in re-reading your letter, you say you are having a disagreement with a *vendor*. Did your misunderstood conversation take place with the vendor or the publisher? If it was with the vendor, do you have a personal rep you can talk to? ***This sounds like something that needs to be clarified - who said what to whom, what I thought I said, what you thought you heard, and are any third parties involved? ***Good luck, and keep us posted . . . Jeanette L. Skwor Serials Dept. Cofrin Library University of Wisconsin - Green Bay Green Bay, WI 54311-7001 (920) 465-2670 2)------------------------------- -------- Original Message -------- Subject: Re: What is renewed? -- Pamela Zimmerman Date: Thu, 25 Apr 2002 09:52:11 -0400 From: Peter Picerno <ppicerno@NOVA.EDU> One moral of the story: never do any library business without a paper trail -- 'orders' and 'cancellations' ought to be done through your ILS or, failing that, with an e-mail. That way there is always proof of a transaction and situations like the one described are avoided. Parenthetically, if the title has been cancelled, and if none of the publication or service has been received, that ought to end the issue. Peter Picerno -------- Original Message -------- Subject: What is renewed? Date: Wed, 24 Apr 2002 11:06:37 -0400 From: Pamela Zimmerman <zimmerma@NCIFCRF.GOV> Colleagues, We are having a discrepancy with a vendor. I would like to pose the question as to when a title is "renewed"? In this case, they are saying the title was renewed via a conversation with their sales person where I even explained to him that this was a title renewed through our vendor. In the interim time period, before we paid anyone (publisher or agent) - we decided to cancel this title. So... was the title actually renewed? They are declaring it was and are demanding payment in full for a product that we do not want. I would love to hear others' opinion about what constitutes a valid renewal. Thank you. ++++++++++++++++++ Pamela Zimmerman NCI Frederick Scientific Library P.O. Box B, Bldg.549 Frederick, MD 21702 ++++++++++++++++++