(Previous discussion continued)
|
||
Re: Comments/advice, please: subscription vendors: EBSCO, SwetsBlackwell, divine.com Amy Wise (03 Jun 2002 16:56 UTC)
|
Re: Comments/advice, please: subscription vendors: EBSCO, SwetsBlackwell, divine.com Amy Wise 03 Jun 2002 16:56 UTC
divine/Faxon is an excellent vendor--we have always received outstanding service from them. As for microform subscriptions, we find Proquest to be excellent. Amy Wise At 05:34 PM 5/31/02 -0400, Laura Zick wrote: >Date: Fri, 31 May 2002 17:13:48 -0400 >From: ZICK_LAURA@Lilly.com >Subject: Comments/advice, please: subscription vendors: EBSCO, > SwetsBlackwell, divine.com >To: ARL-EJOURNAL@CNI.ORG, BUSLIB-L@LISTSERV.BOISESTATE.EDU, > DIGLIB@INFOSERV.NLC-BNC.CA, SERIALST@LIST.UVM.EDU > >We are reviewing our options for a subscription vendor, looking >specifically at divine.com, SwetsBlackwell, and EBSCO (Corporate Service >Center). I see some posts in list archives, but wonder if any of you can >provide advice, raves, rants, etc. on the following specific points: > >quality of customer service -- do you think this is more dependent on the >company or on the individual assigned to your account? >on-site customer service rep -- do you have an on-site customer rep? do >you prefer this arrangement? do you recommend it? >global service -- is customer service consistent globally? are your >affiliates well- and expediently served? >integration (or lack thereof) with book vendors -- do you buy books >through your subscription vendor? if so, how's the performance? >negotiating/managing e content purchase and access -- does your vendor >negotiate deals for e-journals? do they negotiate well on your behalf? do >they coordinate access for your users? do they provide reliable usage >statistics to you? >who has the best user interface? >what do you wish they would do for you that they do not currently do? >have you done a formal evaluation (RFP?) of the three that you would be >willing to share? > >If you prefer, reply to me offline (zick_laura@lilly.com); I'll summarize >back to the list. > >Many thanks! >Laura Zick, Information Scientist >Library & Information Services >Eli Lilly and Company >Lilly Corporate Center, DC 0737, Indianapolis, Indiana 46285 USA >zick_laura@lilly.com; voice: 317.277.1236; fax: 317.276.4418 > > Amy Wise Collection Development Assistant James Earl Carter Library Georgia Southwestern State University 800 Wheatley Street Americus, GA 31709 229-931-2261 229-931-2265 FAX