Re: Claiming statistics? (Peter Picerno) SERIALST Moderator 24 Jun 2002 19:17 UTC
Date: Wed, 19 Jun 2002 08:32:52 -0400 From: "Peter Picerno" <ppicerno@nova.edu> Subject: RE: Claiming statistics? (Eve Davis) ANY title which causes chronic problems ought to be cancelled. It is not good fiduciary procedure to use money to support any entity which does not fulfill its end of a contract (isn't a subscription a contract, even though the subscribers are held to it much more rigorously than the issuer of the subscription??). If, after efforts made in good faith, a subscription remains problematic, the best solution for the library is to stop the subscription and if patrons question the library's decision, publisher cooperation and financial responsibility can (and ought to) be cited as the reasons for cancellation. Peter V. Picerno -----Original Message----- Date: Tue, 18 Jun 2002 16:26:58 -0500 From: Eve Davis <Eved@ebsco.com> Subject: RE: Claiming statistics? (Carol Feustel) Carol: I could not resist writing back to you tell you--you go girl!! You can imagine how many times I would have liked to tell the publishers just what you did and also some of our customers who think it is the vendor's fault when the publisher pulls these kinds of tricks. Eve -----Original Message----- Date: Tue, 18 Jun 2002 14:16:44 -0400 From: "Feustel, Carol" <FEUSTECS@UCMAIL.UC.EDU> Subject: RE: Claiming statistics? ATTENTION PUBLISHERS: PROBLEM JOURNALS LAND ON OUR PROBABLE CANCELLATION LIST. We don't have the staff, time or money to mess around with them. If you think we claim for the fun of it you are sorely mistaken. Come to the library and listen to the faculty yell when their favorite item isn't here! They don't understand the nonsense many of you publishers put us through. Here's a true story: all last year I did not receive a monthly journal. I claimed it repeatedly with no response at all from the publisher. As we do not bind this particular journal, I instructed our vendor to request a refund for 2001. NOW, in June 2002, the publisher tells the vendor there was a "balance due" on our account and that is why we didn't get our issues last year. The publisher couldn't tell us that last year?? Occurrences such as this reinforce to librarians the suspicion that too many claims are dumped in the trash. We've just discussed on VetLIB that far too many of us haven't received the Jan 2002 issue of Veterinary Pathology, yet have not received a response from the publisher (I've claimed it twice). Hopefully the American College of Veterinary Pathologists won't decide we're all lying and just want our own personal copy for some bazaar reason. I try to run claims on a regular basis, but it doesn't seem to matter. I'll be told an issue isn't published when the issues after it are already received. I've been told issues were combined when they weren't (I had to fax a copy of the issue to the vendor so they could prove it to the publisher!). You say it's far too late to claim an issue, yet I've been placing claims for this issue months! Tell us THE TRUTH with the first claim. Sit up and take notice if there's a second claim. A problem needs immediate attention! Carol Feustel GO CINCINNATI BEARCATS & INDIANA HOOSIERS!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Wise People Still Seek Him ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Carol S. Feustel phone: 513-558-0179 Serials Specialist fax: 513-558-1709 Health Sciences Library email: carol.feustel@uc.edu University of Cincinnati MSB R101 Box 670574 231 Albert Sabin Way Cincinnati, OH 45267-0574 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The Original Journal Goddess. Accept no imitations!! Opinions expressed are mine, not my employers A balanced diet is a cookie in each hand. (Hershy)