Faxon/Rowecom/divine (3 messages) Birdie MacLennan 20 Dec 2002 18:11 UTC
3 messages, 126 lines: (1)------------------- Date: Fri, 20 Dec 2002 09:56:06 -0500 From: "Morris, Jody" <Jody.Morris@fema.gov> Subject: divine/faxon, etc. I emailed our account rep on Wednesday, and I got a call back from someone else yesterday. Here is the gist of what she told me: * They are not processing any new orders * They are not accepting any, and * They are not paying any She said it "may be difficult to contact them after a time." She also said they had not been given the authority to contact any customers, they could only take incoming calls/emails. She also said they (in the Mass. office) didn't know there was a problem until last Friday, the 13th, at 2pm. I'm not sure why I got a call back when other people didn't, but she also said that some people had been let go already and with the amount of calls/emails they are getting they are probably swamped. Jody Morris Serials Technician National Emergency Training Center Library FEMA jody.morris@fema.gov (301) 447-1354 (2)------------------- Date: Fri, 20 Dec 2002 10:02:11 -0500 From: "Roncevich, Patricia" <PRoncevich@pts.edu> Subject: Vendors Hello to All (particularly Faxon/ Divine customers), Yesterday I was able to get a call throught to the rep and today was greeted with the message to contact DSI. There is to be a financial strategy plan sent out to all of us next week as I learned in a phone call to DSI this morning. But while this plays out I need to scramble for a new vendor. We have had great success with Harrasowitz for all of foreign journals and will switch about 100 titles to them but for the remaining 400 I need an American vendor. Does anyone have any suggestions about other vendors besides EBSCO. If so please let me know and Happy Holidays. Pat Roncevich Serials Librarian Clifford E. Barbour Library Pittsburgh Theological Seminary 616 N. Highland Ave. Pittsburgh, PA 15206 412-441-3304 x2179 PRoncevich@pts.edu (3)------------------- Date: Fri, 20 Dec 2002 11:26:54 -0500 From: Gloria Slaughter <slaughterg@hope.edu> Subject: RE: Faxon/RoweCom/divine Was just wondering if every Faxon customer received the message sent to the klibrary administrator regarding their financial situation. Maybe this would not be a public announcement but at least some attempt to contact their customers. We spoke briefly with our Faxon rep this morning and she was not optimistic (no real new information) >===== Original Message From "SERIALST: Serials in Libraries Discussion Forum" <SERIALST@LIST.UVM.EDU> ===== >The most scary part of this situation (aside from the fact that Faxon hasn't >responded in any official way thus leading one to believe that the very >worst of all worst-case scenarios has happened) is that this significantly >narrows libraries' choices as to subscription agents ... maybe it's time for >some enterprising folks to consider providing other alternatives (i.e., >another serials jobber!) simply in order to maintain a healthy climate of >choice and competition. > >Peter Picerno > >-----Original Message----- >From: SERIALST: Serials in Libraries Discussion Forum >[mailto:SERIALST@LIST.UVM.EDU]On Behalf Of Rick Anderson >Sent: Thursday, December 19, 2002 6:54 PM >To: SERIALST@LIST.UVM.EDU >Subject: Re: Faxon/RoweCom/divine > > >> ***Winnie-the-Pooh must have a saying that covers this, but I am not >> coming up with it. > >I believe the one you're thinking of is "Oh, bother!" (or its intensified >version, "Oh, help AND bother!"). > >To my mind, what is most telling in this situation is the fact that Faxon >has not yet responded publicly after two days of fairly intense online >conversation on this topic. If they had anything reassuring to tell us, I'm >fairly certain they would have done so by now. The fact that they have not >yet said anything in this forum strikes me as a very discouraging sign. > >I wonder what effect this exchange has had on EBSCO's Q3 sales forecasts? >;-) > >------------- >Rick Anderson >Director of Resource Acquisition >The University Libraries >University of Nevada, Reno "It takes a pretty good >1664 No. Virginia St. meeting to be better >Reno, NV 89557 than no meeting at all." >PH (775) 784-6500 x273 -- Boyd K. Packer >FX (775) 784-1328 >rickand@unr.edu Gloria Slaughter Technical Services Librarian Van Wylen Library Hope College 53 Graves Pl. Holland, MI 49423 slaughterg@hope.edu (616) 395-7793