Date: Fri, 14 Mar 2003 08:28:48 +1000
From: Jean Dartnall <Jean.Dartnall@jcu.edu.au>
Subject: Re: dealing directly with publishers -- Linda Grooms

We had a poor experience dealing directly with Taylor & Francis.  Our
problems were mainly related to issues of invoicing and failure on their
part to keep track of payments and what they should be applied to.
Similar problems occurred with this publisher in other parts of the
University as well as the Library. I have stopped dealing directly with
T & F and placed our orders for their titles through an agent.

Having said that I think the problems may be because T & F do not have a
business office in Australia, do not understand Australian tax
requirements, and seem to stumble on exchange rates.  In a country with
a local office this may not be a problem at all.

Jean

 > Date: Thu, 13 Mar 2003 11:06:15 -0500
 > From: Linda Grooms <lgrooms@stetson.edu>
 > Subject: dealing directly with publishers
 >
 > We are looking at the possibility of placing some of our journal orders
 > directly with the publishers instead of going through a vendor. I looked
 > at the websites of the publishers listed below and see that each has a
 > toll-free customer service phone number and an email link for claims. I
 > would like to know if anyone who deals directly with any of these
 > publishers is willing to share their experiences, good or less than.
 >
 >           Blackwell
 >           Cambridge University Press
 >           Elsevier
 >           Haworth
 >           Johns Hopkins University Press
 >           Nature America
 >           Oxford University Press
 >           Sage Publications
 >           Taylor & Francis
 >
 > Thanks.
 >
 > Linda Grooms
 > lgrooms@stetson.edu

--
Jean Dartnall
Serials Librarian

Jean.Dartnall@jcu.edu.au

(07) 4781 4492 (tel)
(07) 4781 5886 (fax)

James Cook University
Townsville
Queensland 4811