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Re: Taylor & Francis. Beverley Acreman 30 Apr 2004 07:56 UTC

Dear Christopher,

I'm terribly sorry you have experienced problems - I will follow up with
you off-list to resolve them. If anyone else has any issues, please do
not hesitate to contact me.

Bev Acreman
Group Marketing Director
Taylor & Francis
4 Park Square
Milton Park
Abingdon, Oxfordshire
OX14 4RN

Tel: +44 (0) 1235 828600
Fax: +44 (0) 1235 829001

PA: Sarah King 01235 828879

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Christopher Allen Waldrop
Sent: 29 April 2004 19:31
Subject: [SERIALST] Taylor & Francis.

Dear librarians,

We've been having an extraordinary amount of trouble with our Taylor &
Francis subscriptions. We order several direct, and the problem seems to
be that our payments go to their lock box in Chicago, get processed,
then disappear. I've had to request two copies of cancelled checks from
our accounting department so far, and I'm afraid there will be others.
The customer service people have tried to be as helpful as they can, but
apparently there's no communication between the office in Chicago and
their customer service department in Philadelphia.

Are any other libraries having this problem? I think we're going to move
our subscriptions to a vendor in 2005, but that doesn't help us with the
current year. And if it's a problem with how Taylor & Francis is
processing all their payments then I'm concerned switching to a vendor
won't help.

Christopher Allen Waldrop
Serials Coordinator
Order Services Department
Vanderbilt University Library
Ph: 615-343-3831
Fax: 615-343-8834