Re: Comments on Journal Subscription Agents Marshall, Susan 12 Apr 2004 15:52 UTC
I am very satisfied with the people in customer service at our
subscription agent, Ebsco. However, I would like to see Ebsco
design a replacement for EbscoNET AS SOON AS POSSIBLE.
I have been very frustrated with it. As we move more and more subscriptions
from print to electronic, it is my opinion that there needs to be a major
EbscoNET to keep up with our reporting needs.
Do any of the competing subscriptions agents have high performance systems
Electronic Resources Librarian
Montana State University
P.O. Box 173320
Bozeman, MT 59717-3320
Fax (406) 994-2851
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU]On Behalf Of Greg Kaminski
Sent: Monday, April 12, 2004 8:50 AM
Subject: [SERIALST] Comments on Journal Subscription Agents
Our auditors require us to rebid our journal subscription agent
agreement every three years. This is the year.
If any of you have any yeas or nays that you might share concerning the
quality of service that your agent provides, I'd appreciate hearing from
you either via the list or directly.
CNA (Center for Naval Analyses) Corporation