Re: problem with printing on New England Journal of Medicine web site Virginia Lingle 25 Aug 2004 19:55 UTC
Thanks for the information. Doesn't seem to be related, but who knows???? Thanks again, Gin Lingle >>> deshazok@OHSU.EDU 08/25/04 03:31PM >>> I don't know if this applies in your case but we found that certain features such as personal files, personal searches, PDA formatted content, CME exams, e-mail alerts, and (surprisingly) PowerPoint downloads are available only to individuals with personal subscriptions. Hope you are able to identify and resolve! Kristi Kristina DeShazo Electronic Serials Librarian Oregon Health & Science University Mailcode: LIB 3181 SW Sam Jackson Park Road Portland, OR 97239-3098 (503) 494-1637 mailto:email@example.com >>> vlingle@PSU.EDU 8/25/2004 10:32:36 AM >>> Hello, Seeking help to solve a mystery printing problem with the New England Journal of Medicine web site. Is anyone experiencing a problem when trying to print a PDF or full text article from a resulting list of citations retrieved after entering a search term on the NEJM web site? We have a site license with unlimited access (no limited number of seats or simultaneous users), IP authentication, and no embargo. I've called NEJM and they see no indication as to why we cannot print full text. The problem is sporadic with the same user at the same PC sometimes being able to print and at other times not being able to print. We have tested with several users and library staff, at different times of the day, printing different citations, on different PCs. I'm working with our IT department as well to try to identify the cause of the problem, but I was wondering if anyone else has had this experience. Thanks, Gin Lingle Virginia A. Lingle, M.S.L.S. Librarian - Cataloging and Serials George T. Harrell Library - H127 Penn State University College of Medicine Milton S. Hershey Medical Center 500 University Drive Hershey, PA 17033 firstname.lastname@example.org 717-531-8581 (voice) 717-531-8635 (fax) ***** E-Mail Confidentiality Notice ***** This message (including any attachments) contains information intended for a specific individual(s) and purpose that may be privileged, confidential or otherwise protected from disclosure pursuant to applicable law. Any inappropriate use, distribution or copying of the message is strictly prohibited and may subject you to criminal or civil penalty. If you have received this transmission in error, please reply to the sender indicating this error and delete the transmission from your system immediately.