Re: Time to lighten up! Piesbergen, Frances R. 07 Dec 2004 19:52 UTC
We have a number of curmudgeon faculty, who refuse to learn to use the computerized resources for themselves; they much prefer allowing us to dazzle them with our mastery of all things computer. There is a young woman whom I know each one of us in the Reference Dept. has helped multiple times. She is always in need of being shown how to use the catalog or one of the many databases. We have patiently shown her time after time and I am sure we will continue to show her for as long as she continues to attend classes here. But she isn't the "best" story. We have another young American woman who signed up for our Research Consultation service 4 separate times, all for the same topic, because we weren't helping her find what she needed. All in all, we weren't surprised that she wasn't quite getting it, since she thought Philadelphia, PA was a foreign country, and her vocabulary didn't include the word "previously". What did surprise us is that this person is a junior. Happy holidays to all. Frances Piesbergen Ref. Leadership Team/ Govt Docs Coordinator Room 320 (MC 60) Dep.#0326 Thomas Jefferson Library ph. (314) 516-5084 Univ. of MO - St. Louis fax: (314) 516-5853 One University Blvd. e-m: sfrpies@umsl.edu St. Louis, MO 63121 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Max Shenk Sent: Tuesday, December 07, 2004 1:17 PM To: SERIALST@LIST.UVM.EDU Subject: [SERIALST] Time to lighten up! O.K., serialisters... I had something happen today which I wanted to share, and I thought it'd be a good chance for everyone to lighten up and post their Amazing But True Patron stories. Mine is: I work at a community college library periodicals desk. This morning, a student came to the desk and asked if she could see "The Harvard Journal." "We don't have a title called The Harvard Journal," I said. "Do you need the Harvard Business Review? Harvard Educational Review? Harvard Health Letter?" I sent her back over to the reference desk to get more information, assuming that she'd come back with a citation from the indices. Five minutes later she comes back again: "I need Current Controversies." "We don't have anything called Current Controversies... there's a title called Issues And Controversies, but it's shelved in the reference section." She goes back to the reference desk... Five minutes later, she comes back a third time... "I need Harvard Education Review." "What issue?" "Uhhh... fall... 2000-something." She went over to the reference desk a FOURTH time and this time didn't return. I assume she found what she was looking for online. Will she be able to grasp the concept of "Do you want fries with that?" is my question. Your turn. Max Shenk Periodicals Assistant Brendlinger Library Montgomery County Community College Blue Bell, PA 19422