I'd be interested in this topic as well.  I've been trying to figure out the best way to evaluate our claims without resorting to a time intensive process of handchecking each one or a representative number and extrapolating.  Getting claiming data from our system generated automatically is about as bad when you see the reports.

Thanks,

Stefanie

Stefanie DuBose
Head, Acquisitions
Academic Library Services
East Carolina University

	-----Original Message-----
	From: SERIALST: Serials in Libraries Discussion Forum on behalf of Fatmeh Charafeddine
	Sent: Tue 4/26/2005 5:10 AM
	To: SERIALST@LIST.UVM.EDU
	Cc:
	Subject: [SERIALST] claims

	According to your experience what is the success  rate in % for claiming print serials issues ??
	Can you recommend articles  that discuss the print serials claiming problem ?

	I  would greatly  appreciate your cooperation

	Nice day

	Fatme Charafeddine
	Serials Librarian/ University Libraries
	American University of Beirut
	Bliss street  Hamra
	P.O. Box 11-0236
	Riad e-Solh 1107 2020
	Beirut Lebanon

	Fax 961 1 744 703
	Tel 961 1 350 000 (2608)

	http://www.aub.edu.lb/