Some of our journals are affected.  I noticed that a few of our titles that we
access through EBSCO's EJS (and then takes us to IngentaConnect) are also
having access problems.

Quoting Laurel Sanders <laurels@LIBRARY.TMC.EDU>:

> Excuse me for pointing out the obvious, but I seem to remember the Ingenta
> site instructing me to re-register my Ingenta journals once I'd transferred
> to IngentaConnect.  Did everyone who can't access 2005 content take care of
> that detail?
>
> Laurel Sanders
> Serials Librarian
> Houston Academy of Medicine-
> Texas Medical Center Library
> 1133 John Freeman Blvd.
> Houston, TX 77030-2809
> laurels@library.tmc.edu
>
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU]On Behalf Of Daniel Jones
> Sent: Tuesday, May 03, 2005 11:10 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Ingenta problems
>
>
> I think that's bogus.
>
> I'm running Acrobat Reader 7.0.1 and just ran the update today, so my reader
> is current, and I still cannot access 2005 content.
>
> In Ingenta, the Subscribed issues are preceded by "S" in a yellow/gold box.
> For BEHAVIOUR, all the issues from 1999 - 2004 are marked this way.  The
> 2005 issues have no mark preceding them, so it appears they do not know that
> we are subscribed for 2005.
>
> I contacted the publisher, Brill Academic Publishers, by email last week
> about our problem with Ingenta access to their title, but have not had any
> response from them as of today.
>
>
> =======================
> Daniel H. Jones, M.L.S.
> Librarian
> Preston G. Northrup Memorial Library
> Southwest Foundation for Biomedical Research
> Shipping address:
>      7620 NW Loop 410
>      San Antonio, TX  78227-5301
> Mailing address:
>      P.O. Box 760549
>      San Antonio, TX  78245-0549
>
> Tel:  210-258-9426
> Fax:  210-670-3313
> Email:  djones@sfbr.org
> =======================
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Mittelstaedt, Lilah
> Sent: Tuesday, May 03, 2005 9:33 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Ingenta problems
>
> Hello,
>
> I was told that the reason we cannot read 2005 issues is the need for a
> later version of Acrobat Reader.  Unfortunately, I have not had the time
> recently to pursue it, and it does only affect one title, October.
>
>
> Lilah J. Mittelstaedt
> Reference Librarian
> Philadelphia Museum of Art
> 26th St. & the Parkway
> P.O. Box 7646
> Philadelphia, PA  19101
> ~~~
> lilahmit@philamuseum.org
> ~~~
> (ph) 215.684.7652
> (fax) 215.236.0534
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>
> -----Original Message-----
> From: Daniel Jones [mailto:djones@SFBR.ORG]
> Sent: Tuesday, May 03, 2005 9:35 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Ingenta problems
>
>
> We are also having problems with one title: BEHAVIOUR.  In general, access
> is VERY SLOW, but we can eventually access content through 2004.  However,
> when we try to access the 2005 content, we only get an abstract and then a
> price to purchase the article.  We have been emailing our agent who has been
> in contact with the publisher.  They have provided proof of payment several
> times.  What is not clear is if or how the publisher and Ingenta are
> communicating.  Our agent has told us several times that access has been
> restored, but each time I check we are prompted to pay to access 2005
> content.
>
> If Ingenta is monitoring this list, it would be wise of them to explain what
> is happening and to grovel for understanding while they figure out what is
> their problem.
>
> If the publishers are monitoring this list, it would be wise of them to put
> some pressure on Ingenta, because this makes their journals a number one
> target on my list of cancellations in 2006.
>
>
> =======================
> Daniel H. Jones, M.L.S.
> Librarian
> Preston G. Northrup Memorial Library
> Southwest Foundation for Biomedical Research Shipping address:
>      7620 NW Loop 410
>      San Antonio, TX  78227-5301
> Mailing address:
>      P.O. Box 760549
>      San Antonio, TX  78245-0549
>
> Tel:  210-258-9426
> Fax:  210-670-3313
> Email:  djones@sfbr.org
> =======================
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Susan Andrews
> Sent: Monday, May 02, 2005 3:20 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Ingenta problems
>
> I don't have a solution, but I can tell you that we are having a similar
> problem (if that makes you feel any better?).
>
> If you come up with a solution, please let the rest of us know.
>
> Thanks and good luck,
>
> Susan Andrews
>
>
> At 02:38 PM 5/2/2005 -0500, you wrote:
> >Hello,
> >
> >Is anyone else having trouble accessing full text of journals  via
> >Ingenta?  I checked regularly as they were moving from their Select
> >platform to the new Connect platform, and all was fine--until about two
> >weeks ago.  Now we can only get as far as article abstracts.
> >  The biggest problem is that we can't reach anyone at Ingenta via
> >either telephone or email.  Any suggestions?  (Yes, our subscriptions
> >are marked as activated on the administrator's page.)
> >
> >Thanks,
> >Rena
> >Rena Sheffer, M.L.S.
> >Electronic Journals Coordinator
> >University of Arkansas for Medical Sciences
> >Library   slot 586
> >4301 West Markham Street
> >Little Rock, AR  72205
> >phone: 501-686-6747   fax:  501-686-6745
> >shefferrenaa@uams.edu
>
> Susan Andrews
> Head, Serials Librarian
> Texas A&M University-Commerce
> P.O. Box 3011
> Commerce, TX 75429-3011
> Susan_Andrews@tamu-commerce.edu
> (903)886-5733
> "Your Success Is Our Business"

--
Ken Siegert
Acquisitions Assistant
Shadek-Fackenthal Library
Franklin & Marshall College
P.O. Box 3003
Lancaster, PA  17604-3003

Phone - (717) 291-4219
Fax - (717) 291-4160
E-Mail  ken.siegert@fandm.edu