5 messages:

(1)-------------------
Date: Fri, 28 Oct 2005 10:32:45 -0400
From: "Freisatz, Dawn M" <FREISADM@Cobleskill.edu>
Subject: RE: [SERIALST] NATURE problems

We have received all of the issues you are missing for Nature.  Most of
them were received within 4 days of the issue date.

Dawn Freisatz
Van Wagenen Library
SUNY Cobleskill
142 Schenectady Ave
Cobleskill, NY  12043
(518)255-5841
freisadm@cobleskill.edu

(2)-------------------
Date: Fri, 28 Oct 2005 10:44:40 -0400
From: Ken Siegert <ken.siegert@fandm.edu>
Subject: Re: [SERIALST] NATURE problems

Hi Jeanette,

I think you are being "jerked around".

While we have not had trouble with our Nature titles (Nature, Nature
Genetics, and Nature Neuroscience), ever since Nature Publishing took
over EMBO Journal and EMBO Reports we have had continual problems.

Both in 2004 and 2005, we have had to wait months to receive the
first issues of the new volumes.  Case in point, we just received our
claimed January-September 2005 issues of the EMBO Reports yesterday.
It has taken 10 months to received the January issue!!  We are still
waiting to receive our missing issues of the EMBO Journal.  We got so
fed up this year that we bought second hand copies of each  missing
issue for $10 a piece.

In both years, Nature Publishing has claimed that they didn't receive
the payment from our agent, so a new check is issued, but that one is
never received.  By the time Nature finally cashes our payment,
instead of renewing our subscriptions for January-December, they end
up creating a gap for us by setting us up for April-March.  And then
they put up a fight when we request a Jan-Dec subscription year.
It'll be interesting to see if we have the same problem in 2006.

Good luck,

Ken

--
Ken Siegert
Acquisitions Assistant
Periodicals and U.S. Documents
Shadek-Fackenthal Library
Franklin & Marshall College
P.O. Box 3003
Lancaster, PA  17604-3003

Phone -	(717) 291-4219
Fax -	(717) 291-4160

(3)-------------------
Date: Fri, 28 Oct 2005 09:57:22 -0500
From: Laurel Sanders <laurels@library.tmc.edu>
Subject: RE: [SERIALST] NATURE problems

Our library has noticed numerous incidents of down time from the
Nature website over the past couple of years, but no trouble to
speak of with print issues.  For such essential online resources,
licensed at substantial expense, it's a shame they seem to have more
glitches than most publishers.

Laurel Sanders
Serials Librarian
Houston Academy of Medicine-Texas Medical Center Library
Houston, TX
laurel.sanders@exch.library.tmc.edu

(4)-------------------
Date: Fri, 28 Oct 2005 08:13:25 -0700
From: Jeffrey Hinkel <Jeffrey.Hinkel@wwu.edu>
Subject: RE: [SERIALST] NATURE problems

I had to claim June 30, July 7, 21 & 28, and Aug. 4 & 11. June 30 and
July 21 & 28 finally came on Sept. 12. I am still claiming July 28 and
Aug. 4 & 11. For some unknown reason the July 14 issue arrived on time.

Jeff Hinkel
Subscriptions Manager
Wilson Library-Serials Dept.
Western Washington University
516 High Street
Bellingham, WA 98225-9103
USA
Phone: 360-650-3099
Fax: 360-650-3954
e-mail: jeffrey.hinkel@wwu.edu

(5)-------------------
Date: Fri, 28 Oct 2005 12:04:29 -0400
From: Lynne Weaver <lweaver@rmwc.edu>
Subject: RE: [SERIALST] NATURE problems

Oh, yeah!  First, Nature dropped the line of our address that showed the
library name.  Then I stopped getting any issues at all.  The library
name omission shouldn't really have had too much to do with it, because
the campus post office usually sends me anything that looks like a
periodical if there's no other specific place to send it.  Anyway, I now
haven't gotten any issues at all since May 12.  EBSCO keeps checking and
is told that the subscription will resume with back issues being sent.
Right.  And the Great Pumpkin will rise from the patch Monday night.

Lynne N. Weaver
Serials Coordinator
Lipscomb Library
Randolph-Macon Woman's College
2500 Rivermont Avenue
Lynchburg, VA  24503
434 947-8396
434 947-8134 Fax
lweaver@rmwc.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Skwor, Jeanette
Sent: Friday, October 28, 2005 10:15 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] NATURE problems

Have others been having problems with their Nature subscriptions?

Our subscription runs the calendar year and was fairly trouble free
until early July of this year.  We got the June 23 issue on July 5, then
nothing until the Aug. 25 issue arrived on Sept. 7.  Of course, I
claimed the missing issues and at first I was told that "due to a label
run going out late, issues are missing" and that "all back issues will
be sent out in due course."

Later my vendor told me they were still in contact with the pub and that
he/she had the impression they have a backlog in processing claims
"since several other libraries are missing the same issues" and "they
refuse to give any reason."

This morning I heard from my vendor again:  "Since according to Nature
all issues have been sent as published without fail" I should check with
my postal service, and btw, what is my delivery address?

A-hem.  Issues arrived just fine until July.  They are arriving again
just fine now.   Our claims were put off for reason (which we accepted)
- now all of a sudden it's our post office, our address?

Maybe I'd be less skeptical if I hadn't also been claiming the indexes,
and reassured twice that they were on their way, only to be told, also
this morning, that they are out of print.  Tsk tsk.

I'm feeling jerked around and am hoping someone can reassure me that's
not happening.

Jeanette L. Skwor
Cofrin Library
University of WI-Green Bay
(920) 465-2670

"Libraries will get you through times of no money better than money will
get you through times of no libraries."
                              Anne Herbert, The Whole Earth Catalog