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Re: What to expect from a subscription service Marilyn Carney 17 Nov 2005 21:01 UTC

Hi Courtney,
I don't know if a list exists but I know the feeling. I have been in charge of serials for about a year. Having no idea about claims and such, I, also, thought that I was making a lot of claims each month.
I am managing print journals on 2 campuses. We have about 3 times as many print journals as you.
I have discovered that there can be so many reasons for not receiving journals on time or for not getting them at all. Have you check the frequency of the journal, that is, how many times it is published per year? And some publishers are very behind in their publishing of certain journals. We subscribe to a music journal of which I have submitted several claims only to found out recently that the 2003 issue has just been published. If you are using a vendor, keep in touch with your sales rep and they should be able to tell you why certain journals are late or have not been received. That's their job.

Marilyn Carney
Serials Librarian

Health Sciences Library
Wake Technical Community College
9101 Fayetteville Road
Raleigh, NC 27603

Email :

Phone: (919) 212-3836
FAX: (919) 250-4329

>>> cbruch@SOUTHUNIVERSITY.EDU 11/16/05 4:23 PM >>>

I'm a new librarian in charge of a print serials collection at a small
university library.  Currently we receive 90 print publications from a
subscription service.  Maybe I'm an idealist, but I'm surprised by the
number of claims I have had to make monthly; and how I am oftentimes
unable to receive a copies of a serial that should have been sent and
wasn't.  Does anyone have statistics on about how many claims are made
monthly at a library receiving about the same number of journals?  Or,
does a list ranking large serial jobbers exist?  Any advice would be
greatly appreciated.

Courtney Bruch

Reference Librarian

South University of Alabama

5355 Vaughn Road

Montgomery, AL  36116


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