Re: What to expect from a subscription service Marilyn Carney 17 Nov 2005 21:01 UTC
Hi Courtney, I don't know if a list exists but I know the feeling. I have been in charge of serials for about a year. Having no idea about claims and such, I, also, thought that I was making a lot of claims each month. I am managing print journals on 2 campuses. We have about 3 times as many print journals as you. I have discovered that there can be so many reasons for not receiving journals on time or for not getting them at all. Have you check the frequency of the journal, that is, how many times it is published per year? And some publishers are very behind in their publishing of certain journals. We subscribe to a music journal of which I have submitted several claims only to found out recently that the 2003 issue has just been published. If you are using a vendor, keep in touch with your sales rep and they should be able to tell you why certain journals are late or have not been received. That's their job. Marilyn Carney Serials Librarian Health Sciences Library Wake Technical Community College 9101 Fayetteville Road Raleigh, NC 27603 Email : mmcarney@waketech.edu Phone: (919) 212-3836 FAX: (919) 250-4329 >>> cbruch@SOUTHUNIVERSITY.EDU 11/16/05 4:23 PM >>> Hello, I'm a new librarian in charge of a print serials collection at a small university library. Currently we receive 90 print publications from a subscription service. Maybe I'm an idealist, but I'm surprised by the number of claims I have had to make monthly; and how I am oftentimes unable to receive a copies of a serial that should have been sent and wasn't. Does anyone have statistics on about how many claims are made monthly at a library receiving about the same number of journals? Or, does a list ranking large serial jobbers exist? Any advice would be greatly appreciated. Courtney Bruch Reference Librarian South University of Alabama 5355 Vaughn Road Montgomery, AL 36116 334-395-8891 cbruch@southuniversity.edu ================================================================================== CONFIDENTIALITY NOTICE: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you are not the intended recipient, you may not review, copy or distribute this message. If you have received this email in error, please notify the sender immediately and delete the original message. Neither the sender nor the company for which he or she works accepts any liability for any damage caused by any virus transmitted by this email. ==================================================================================