Re: Nature Problems? Christopher Allen Waldrop 09 Feb 2006 18:45 UTC
I don't know whether anyone from Nature Publishing Group can provide any insight into this, but in my experience their customer service has been terrible for a very long time. We've often received warning notices that our subscriptions or access will be cut off due to lack of payment even after we've paid. E-mails and faxed copies of cancelled checks to their accounts receivable departments often get no response, other than additional warnings about lack of payment. I have had good luck getting replies from their customer service department in the United States, but only when I pick up the phone. It may be too late for 2005 issues, but if you or your vendor can't get help any other way you can call 212-726-9272. --On Thursday, February 09, 2006 8:15 AM -0800 Carol Morse <MorsCa@WWC.EDU> wrote: > We also have had problems with delivery last summer. They did > send a few of the missing issues a few weeks ago, but I'm > wondering how we are going to bind them. Carol Morse > >>>> Jennifer.Vansickle@TRINCOLL.EDU 02/07/06 12:42 PM >>> > We had a major problem last summer with 12 weeks' worth of > non-delivery of Nature. Our subscription agent reported numerous > problems with unfulfilled claims, and we've gotten reports that > many of these missing issues are out of print, even though we > claimed in a timely fashion. I would also like to hear from > anyone lurking from Nature Publishing, but my interactions with > customer service regarding this problem have been unsatisfactory > to say the least. I agree that this is probably the worst year > ever for this subscription. > > Jennifer van Sickle MLS > Serials Librarian/Sciences Coordinator > Trinity College Library > 300 Summit St. > Hartford, CT USA 06106 > > Phone: 860-297-2250 > Fax: 860-297-2251 > > jennifer.vansickle@trincoll.edu > > -----Original Message----- > From: SERIALST: Serials in Libraries Discussion Forum > [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Skwor, Jeanette > Sent: Friday, February 03, 2006 2:53 PM > To: SERIALST@LIST.UVM.EDU > Subject: Re: [SERIALST] Nature Problems? > > Thanks to all on this - the Dec 22/29 issue is combined only for > date and is issue no. 7071. Jan. 5 is 7072 (and a new volume). > It finally dawned on me to check their website and that bears out > what you have told me. > > Which brings me to question #2: What is going on with this pub > lately? They were so reliable for years and years, and the past > few months have been horrid. Issues not arriving, being told > story after story ("delayed publication" vs "oh those went out on > time, have your librarian recheck" vs "that issue is out of > print" vs "we're sending that issue today" and now this piece of > claptrap. > > And yes, if someone from Nature is lurking, I'd like to hear what > you have to say. This library has had more claims for this title > in the past 6 months than in the 10 years preceding that. > > Thanks, > > Jeanette Skwor Christopher Allen Waldrop Serials Coordinator Order Services Department Vanderbilt University Library Ph: 615-343-3831 Fax: 615-343-8834