Maybe it's time for someone from NPG to speak up if they're lurking.

I also will.

As I said earlier, I emailed Mary directly.  I had thought our
experience with this title/publisher might be unique; they'd been so
dependable and troublefree for years.  Cofrin Library had mega-issues
with them with our 2005 subscription, and again this year.  Both times
involved several months worth of issues and I cannot even tell you how
many claims and reclaims.  We were also told our addressing was the
problem, that issues had been sent, that issues were out of print,
pretty much every excuse in the book.

The only advice I can give is to be persistent and to keep good
notes/records.  Having a good vendor also helps; I must give kudos to
ours - Harrassowitz.  They not only put up with my haranging, but
followed through to Nature.  We did finally get all of our issues and at
the moment, (she says with her fingers crossed) our subs in running
smoothly.

Good luck to all!

Jeanette L. Skwor
Serials Dept.
Cofrin Library
University of WI-Green Bay
(920) 465-2670

"Libraries will get you through times of no money better than money will
get you through times of no libraries."
                              Anne Herbert, The Whole Earth Catalog

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Jenny Grasto
Sent: Thursday, July 20, 2006 1:58 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Nature issue

We have also been unsuccessful in our claiming attemps, not only with
this particular issue, but all the issues for 2006 up through the May 18
issue.
At one point we were told the publisher had a bad address. We've been
told some of the issues have been sent, but we still haven't received
them. We have been receiving current issues, however.

Jenny Grasto
Periodicals
North Dakota State University
Fargo, ND 58105-5599

(701)231-8396
jenny.grasto@ndsu.edu

> The January 5, 2006 issue of Nature (v.439:no.7072) failed to arrive
> at our library.  Our vendor says that the publisher will not replace
> and it's in great demand on a replacement listserv.  Anyone know more
> than that?
>
> Thanks,
>
> Mary
>
> --
> Mary Williams
> Serials Librarian
> Minot State University
> 500 University Ave. W
> Minot, ND  58707
>
> (701) 858-4285
>
>