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Re: Refund of print journals Marcy Gascoine 20 Nov 2006 14:24 UTC

If the journals are ones we bind, then we want them regardless of when
they arrive. If they are not to be bound or kept for research, we ask
for credit to our account or an extension of the subscription rather
than claim them.

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Rabiatul Ahya
Sent: Sunday, November 19, 2006 9:45 PM
Subject: [SERIALST] Refund of print journals

I'm from an academic library in Malaysian and would like to know how
other libraries handle refund for undelivered journals. We have quite a
long list of journals not delivered to us yet. Not sure because of
geographical location or our local vendors are not competent enough.

The question is how long should we keep a subscription actives after the
subscription year has ended? We have cases where vendors delivered 2002
and 2003 issues after we asked for refund, and 2004/ 2005 issues are
still coming in. Should we give priority to getting refund or getting
the issues so that we'll have a complete bound journal.

Is there any library out there that keeps a subscription file actives
for more than 1-2 year s and only asks for refund after that (eg: 2004
still active in 2006). Hope to hear from the list. Thank you.

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