FW: UKSG Conference Workshop on Customer Service Excellence Acreman, Beverley 12 Mar 2007 10:44 UTC

**Apologies for Cross Posting**

Dear All,

I am co-hosting a workshop with Bev Acreman (Taylor and Francis) at the
forthcoming UKSG conference (University of Warwick, 16-18th April)
entitled Customer Service Excellence where we will be discussing
problems in the communication chain between publishers and librarians
and what we should do to eliminate them.  This is following up on the
popular workshop run last year on the same topic (see the report at

To that end, we've drafted two very quick questionnaires, one for
publishers and one for librarians and we would be grateful if you, and
all of your colleagues, would take the few minutes needed to complete

If you are neither a publisher or librarian, e.g. a subscription agent,
please feel free to complete whichever survey you feel is appropriate.

Please note that this questionnaire is completely anonymous and neither
you nor your organisation can be identified.

Link for the questionnaire:

Many thanks in advance, we will summarise the findings from the
questionnaire and the Workshop itself in a forthcoming issue of Serials.

Graham Stone,
University of Bolton Library, UK

The information contained in this email message may be confidential. If you are not the intended recipient, any use, interference with, disclosure or copying of this material is unauthorised and prohibited. Although this message and any attachments are believed to be free of viruses, no responsibility is accepted by Informa for any loss or damage arising in any way from receipt or use thereof.  Messages to and from the company are monitored for operational reasons and in accordance with lawful business practices.
If you have received this message in error, please notify us by return and delete the message and any attachments.  Further enquiries/returns can be sent to postmaster@informa.com