EBSCO timeout issue SERIALST Moderator 12 Mar 2007 14:40 UTC

----- Forwarded message -----
Date: Mon, 12 Mar 2007 09:04:17 -0500
From: Susan Kellett Gue <skellet@emory.edu>
Subject: Re: [SERIALST] Curious if anyone has same problem with EBSCO

Just noticed this on EBSCOnet when I logged in today.  Yay!

Effective 3/9/2007:

After reviewing usage patterns of our customers, we have increased the
timeout period from 30 minutes to 2 hours. We will continue to evaluate
usage and will consider further adjustments to the timeout period if needed.

Speak, and EBSCO listens!  Good job EBSCO!


Susan Kellett Gue
Sr. Library Specialist
Robert W. Woodruff Library
Emory University
404-727-0408 (Fax)

Karen Kriegel wrote:

>Yes, it times out much too soon. By the time I go to my library's
>software and try to work on the problem, I have to log into EBSCOnet,
>again. No other vendor's website times out so soon. I will be reporting
>it to my rep, again, later this week.
>Alice wrote:
>Date:    Tue, 6 Mar 2007 10:57:49 -0500
>From:    "Turner, Alice D" <aturner@IUPUI.EDU>
>Subject: Curious if anyone has same problem with EBSCO
>Hi, all
>Does anyone else have a problem with EBSCO closing much to fast, when
>you have it up and toddling back and forth with other screens?  It is
>very frustrating for me, but maybe it is my age, and not EBSCO causing
>the frustration.
>Alice Turner
>Senior Serials Assistant
>Indiana University School of Medicine
>I.U. School of Medicine Library
>Medical Research Building, IB 100, Room 202
>975 West Walnut Street
>Indianapolis, Indiana    46202
>Karen Kriegel
>Acquisitions Librarian
>San Francisco Public Library
>95 Washburn Street
>San Francisco, CA 94103-2610 USA
>My real education, the superstructure, the details, the true
>architecture, I got out of the public library.
>		- Isaac ASIMOV. New York: Doubleday, 1994.