We would like to hear from anyone that is happy with their
printer/copier vendor.

APU has a student population of about 8,000 and we are in the Southern
California area and would like to know if any library in the area is
working with someone that they are enthusiastic about.

Many thanks for your help.

Blessings,

Irma Harue Nicola
Serials Coordinator
Azusa Pacific University
PO Box 7000
Azusa, California 91702
626-815-6000 extension 5258

John 1:4
inicola@apu.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of SERIALST automatic digest
system
Sent: Monday, March 12, 2007 8:00 PM
To: SERIALST@LIST.UVM.EDU
Subject: SERIALST Digest - 9 Mar 2007 to 12 Mar 2007 (#2007-55)

There are 8 messages totalling 469 lines in this issue.

Topics of the day:

  1. Business Plan
  2. Reminder: ACRL/New England Chapter Serials Interest Group Program
  3. FW: UKSG Conference Workshop on Customer Service Excellence
  4. EBSCO timeout issue (2)
  5. Job posting: Coordinator of Collection Development, SUNY Oswego
  6. Microform reader/printer recommendations requested
  7. subscription services

----------------------------------------------------------------------

Date:    Sat, 10 Mar 2007 17:55:29 -0500
From:    Joy Harriman <joyhph@AOL.COM>
Subject: Business Plan

Please excuse cross-posting.

I am writing a book about the use of Business Plans in every type of
library.  If you have created a Business Plan or know of someone/a
library who has done so, please contact me at joyhph@aol.com.

I am interested in gathering many types of plans to be used as examples
and illustrations.  Your work may be a portion of a plan, a subset of
the overall strategic planning effort, applicable only to one project or
service, designed to direct a whole library.  Your choice.  I'd be most
grateful for your interest, involvement, or support.  All plans are
attributed to the creator/creators.

Best,

Joy

Joy HP Harriman, MBA, MLS
Odessa, TX
432.363.1955
joyhph@aol.com

________________________________________________________________________
AOL now offers free email to everyone.  Find out more about what's free
from AOL at AOL.com.

------------------------------

Date:    Sun, 11 Mar 2007 22:35:56 -0400
From:    Patricia Hatch <phatch@HULMAIL.HARVARD.EDU>
Subject: Reminder: ACRL/New England Chapter Serials Interest Group
Program

**This message is being posted to several lists.  Apologies for the
duplication.**

Please join us for the ACRL/NEC Serials Librarian Interest Group
Program:

Many Pieces: One Puzzle: Providing Access to Electronic Journals

Friday, March 16, 2007
Simmons College Conference Center
300 The Fenway
Boston, MA
8:30 am-1:00 pm

Speakers:

Amira Aaron, Director for Information Resources, Brandeis University
Library and Technology Services
Nettie Lagace, SFX Product Manager, Ex Libris Ltd.
Ronna Archbold, Sales Manager North America, TDNet Inc.
Jozef Paulik, Senior Manager Product Technology, ScienceDirect
Gateways and Linking, License Content, Elsevier

We are grateful to EBSCO Subscription Services for providing breakfast
for this event.

The program agenda and registration details can be found at:
http://www.hatchresources.com/acrlsig/2007program.htm

We hope to see you there!

Patty Hatch, Joanne Doucette and Anne Meringolo, ACRL/NEC Serials
Librarians Interest Group Planning Committee

----------------------------------------------------------------
This message was sent using IMP, the Internet Messaging Program.

------------------------------

Date:    Mon, 12 Mar 2007 10:44:14 -0000
From:    "Acreman, Beverley" <Beverley.Acreman@TANDF.CO.UK>
Subject: FW: UKSG Conference Workshop on Customer Service Excellence

**Apologies for Cross Posting**

Dear All,

I am co-hosting a workshop with Bev Acreman (Taylor and Francis) at the
forthcoming UKSG conference (University of Warwick, 16-18th April)
entitled Customer Service Excellence where we will be discussing
problems in the communication chain between publishers and librarians
and what we should do to eliminate them.  This is following up on the
popular workshop run last year on the same topic (see the report at
http://liveserials.blogspot.com/search?q=Customer+service+excellence)

To that end, we've drafted two very quick questionnaires, one for
publishers and one for librarians and we would be grateful if you, and
all of your colleagues, would take the few minutes needed to complete
it.

If you are neither a publisher or librarian, e.g. a subscription agent,
please feel free to complete whichever survey you feel is appropriate.

Please note that this questionnaire is completely anonymous and neither
you nor your organisation can be identified.

Link for the questionnaire:
http://www.surveymonkey.com/s.asp?u=513503439742

Many thanks in advance, we will summarise the findings from the
questionnaire and the Workshop itself in a forthcoming issue of Serials.

Graham Stone,
University of Bolton Library, UK

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Date:    Mon, 12 Mar 2007 10:40:19 -0400
From:    SERIALST Moderator <bmaclenn@UVM.EDU>
Subject: EBSCO timeout issue

----- Forwarded message -----
Date: Mon, 12 Mar 2007 09:04:17 -0500
From: Susan Kellett Gue <skellet@emory.edu>
Subject: Re: [SERIALST] Curious if anyone has same problem with EBSCO

Just noticed this on EBSCOnet when I logged in today.  Yay!

Effective 3/9/2007:

After reviewing usage patterns of our customers, we have increased the
timeout period from 30 minutes to 2 hours. We will continue to evaluate
usage and will consider further adjustments to the timeout period if
needed.

Speak, and EBSCO listens!  Good job EBSCO!

skg

Susan Kellett Gue
Sr. Library Specialist
Robert W. Woodruff Library
Emory University
404-727-2588
404-727-0408 (Fax)

Karen Kriegel wrote:

>Yes, it times out much too soon. By the time I go to my library's
>software and try to work on the problem, I have to log into EBSCOnet,
>again. No other vendor's website times out so soon. I will be reporting
>it to my rep, again, later this week.
>
>Alice wrote:
>
>Date:    Tue, 6 Mar 2007 10:57:49 -0500
>From:    "Turner, Alice D" <aturner@IUPUI.EDU>
>Subject: Curious if anyone has same problem with EBSCO
>
>Hi, all
>
>
>Does anyone else have a problem with EBSCO closing much to fast, when
>you have it up and toddling back and forth with other screens?  It is
>very frustrating for me, but maybe it is my age, and not EBSCO causing
>the frustration.
>
>
>Alice
>
>
>Alice Turner
>Senior Serials Assistant
>Indiana University School of Medicine
>I.U. School of Medicine Library
>Medical Research Building, IB 100, Room 202
>975 West Walnut Street
>Indianapolis, Indiana    46202
>aturner@iupui.edu
>
>Thanks,
>
>Karen Kriegel
>Acquisitions Librarian
>San Francisco Public Library
>95 Washburn Street
>San Francisco, CA 94103-2610 USA
>415-557-4339
>kkriegel@sfpl.org
>
>My real education, the superstructure, the details, the true
>architecture, I got out of the public library.
>
>		- Isaac ASIMOV. New York: Doubleday, 1994.

------------------------------

Date:    Mon, 12 Mar 2007 10:43:22 -0400
From:    SERIALST Moderator <bmaclenn@UVM.EDU>
Subject: EBSCO timeout issue

Reposting ...

----- Forwarded message -----
Date:	Fri, 9 Mar 2007 14:36:33 -0500
From:	Beth R Bernhardt BRBERNHA <Beth_Bernhardt@UNCG.EDU>
Subject:	EBSCO timeout issue

EBSCO has asked me to post this message to the listserv

The timeout issue has been addressed.  Due to the heavy volume of usage
on the EBSCONET system, we have increased the timeout period from 30
minutes to 2 hours.  The response to this new timeout period will be
evaluated based on system usage levels and customer experience.  EBSCO
will consider further adjustments to the timeout period if need
dictates.

Madeleine M. Hill
E-Resources Account Development Manager
EBSCO Information Services
P.O. Box 2543
Birmingham, AL 35202
Tel: 205.991.1461
Fax: 205.980.5612
E-mail: mhill@ebsco.com

-------------------------------------------------------------------
Beth R. Bernhardt
Electronic Journals / Document Delivery Librarian
Jackson Library
University of North Carolina at Greensboro
PO Box 26170
Greensboro, NC 27402
336-256-1210

------------------------------

Date:    Mon, 12 Mar 2007 12:15:58 -0400
From:    Brian McDonald <bmcdonal@OSWEGO.EDU>
Subject: Job posting: Coordinator of Collection Development, SUNY Oswego

Please excuse cross-postings. This message is being posted to multiple
lists.

State University of New York at Oswego
Coordinator of Collection Development

Penfield Library at the State University of New York at Oswego announces

the opening of a 12-month tenure track position for an
innovative/experienced librarian/administrator to provide leadership as
Coordinator of Collection Development.  Appointment will be made at
either Senior Assistant or Associate Librarian level.

Review Date:  Review of applications will begin May 1 and will continue
until the position is filled.

Salary:  Salary commensurate with experience.

Date of Appointment:  August 1, 2007

Description of Responsibilities:  Responsible for the successful
planning, organization, policy development, implementation and direction

of collection management and scholarly communication initiatives in a
rapidly changing environment with an emphasis on learner-focused
services.  This position coordinates training and evaluation of the
content management responsibilities of 15 liaison librarians to assure
the ongoing high quality of collections in all disciplines.  The
position reports to the Library Director and is a member of the
Library's Senior Management Advisory Group.  Additional responsibilities

of the position include, but are not limited to, the following:

*	Prepares and monitors a collection budget of $500,000+
*	In collaboration with liaison librarians, develops and maintains

collection development policies and library resource webpages
*	Interprets/communicates collection issues and procedures
effectively
to library users and library staff
*	Approves electronic resources, standing orders and serials along
with
the Library Director
*	In coordination with liaison librarians, oversees the assessment
of
collections for accreditation, program reviews, new curriculum proposals

and emerging academic programs
*	Periodically initiates reviews of the library's collections to
ensure
that intellectual content being provided meets the Library's and the
College's mission
*	In collaboration with Library Systems and Technical Services
staff,
prepares collection analysis reports and forecasts collection needs and
trends
*	Represents the Library on appropriate SUNY, state and regional
committees that promote collaborative collection development among
libraries; Chairs an internal Collection Development Workgroup and
represents the Library on the College's Undergraduate Curriculum Council
*	Serves as liaison to one or more selected disciplines, including

provision of instruction services to these disciplines; Fills in as
liaison for various disciplines on a temporary basis as needed
*	Participates in provision of reference service, including
limited
evening/weekend hours
*	Participates in scholarly and service activities as required for

tenure/promotion

Required Qualifications:
*	MLS from an ALA accredited program
*	Minimum of three years of innovative leadership experience in a
collection development role in an academic or large public library
*	Strong leadership/decision-making skills
*	Ability to work both independently and collegially in a
demanding
environment using well developed organizational, managerial and both
oral and written communication skills
*	Ability to mentor, train and evaluate librarians in collection
management and liaison activities
*	Experience planning collection budgets and developing budget
reports
and projections
*	Demonstrable understanding of trends in scholarly communications
with
knowledge of current trends in collection development facing academic
libraries
Preferred Qualifications:
*	Second masters
*	Experience in assessing print and/or online collections
*	Flexibility and creativity working with faculty, staff and
students
*	Reference experience
*	Classroom teaching experience

To Apply:  Submit a letter of application addressing qualifications, a
copy of transcripts, curriculum vitae, and names and addresses of at
least three current professional references to Mary E. Bell, Library
Director, #115 Penfield Library, State University of New York at Oswego,

Oswego, NY 13126.  Official transcripts are required prior to hiring.

Description of Department:  Penfield Library is committed to a program
of innovative, learner centered service to students, faculty and staff
at SUNY Oswego.  With 16 full-time librarians, several part-time
adjuncts and 18 full-time support staff, the Library provides a
wide-range of resources and services.  As one of 64 campuses sharing an
ExLibris SUNY-wide Union Catalog, the Library supports extensive SFX
connections, federated searching, electronic reserves and an array of
electronic databases providing access to nearly 26,000 print and
electronic journals.  In addition to housing a monographs collection of
over 475,000 bound volumes and 8,000+ electronic titles, the Library is
also a partial depository for U.S. and New York State government
documents.  Penfield's well-established liaison program provides support

(including collection development, specialized reference, library
instruction and regular communication) to faculty in the disciplines.
Library staff are currently engaged in planning for extensive building
renovations which will begin in 2008.

Description of SUNY Oswego:  Founded in 1861, the State University of
New York at Oswego is a public comprehensive institution located in
central New York on the beautiful shores of Lake Ontario, 45 minutes
from Syracuse.  One of the "best northeastern colleges," Oswego offers
its 8300 undergraduate and graduate students outstanding educational
experiences with attention to liberal arts foundations, practical
applications, interdisciplinary approaches, independent scholarly and
creative work, and skills for living in multicultural and global
communities.  We seek exceptional new faculty and professional staff
committed to teaching, on-going scholarly and creative work, and active
engagement with their communities.

Additional information about SUNY Oswego can be found at www.oswego.edu.

SUNY Oswego is committed to enhancing its diversity.  SUNY Oswego is an
Affirmative Action Equal Opportunity Employer and encourages
applications from professionals of color, women, individuals with
disabilities, and veterans.  In accordance with INS regulations,
successful applicants must be legally able to work in the United States,

per the Immigration Reform and Control Act of 1986.

Requests for reasonable accommodations of a disability during the
application and/or interview process should be made to the Human
Resources Office, (315-312-2215).
9/28/06

--
Brian McDonald
Serials Librarian
Penfield Library 109A
SUNY Oswego
Oswego, NY 13126
ph: 315-312-3553 | fax: 315-312-3194
e: bmcdonal@oswego.edu

------------------------------

Date:    Mon, 12 Mar 2007 12:07:46 -0700
From:    Julia Longbrake <Julia.Longbrake@MHCC.EDU>
Subject: Microform reader/printer recommendations requested

We need to purchase a new microform reader/printer for fiche and film
rolls.

I would appreciate any recommendations or advice from anyone who has
purchased a machine in the last year.

We are looking for a good basic machine.

Thank you.

=20

Julia

=20

Julia Longbrake

Mt. Hood Community College

26000 SE Stark Street

Gresham, OR  97030

julia.longbrake@mhcc.edu

503-491-7693 Fax: 503-491-7389

=20

------------------------------

Date:    Mon, 12 Mar 2007 16:14:49 -0500
From:    "Gormley, Alice" <alice.gormley@MARQUETTE.EDU>
Subject: Re: subscription services

Harrassowitz is wonderful.  They are our major subscription agent.

Alice Gormley
Serials Librarian
Marquette University
Raynor Memorial Libraries

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Dawn Stephen
Sent: Wednesday, February 28, 2007 2:10 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] subscription services

What are people's experiences with subscription services other than
EBSCO,
such as SWETS or Harrassowitz?  Does anyone deal directly with
publishers
rather than using a subscription service?  Thank you.

--
Dawn Stephen
Periodicals Librarian
Lila D. Bunch Library
Belmont University
1900 Belmont Blvd.
Nashville, TN 37212
615-460-5499
stephend@mail.belmont.edu

------------------------------

End of SERIALST Digest - 9 Mar 2007 to 12 Mar 2007 (#2007-55)
*************************************************************