Re: Sports Illustrated policy Melissa Farley 07 Mar 2007 16:44 UTC
They're lying to you (and us). I trust my rep. far more than them, and if she said that they told her this was policy, I believe her. She's having a department at EBSCO talk to Time directly, so hopefully they're able to resolve the issue. I don't think any of us should agree to this 2-issue extension. Time is just trying to cover their tracks, and by letting them extend the subscription, we're letting them. Considering most of us didn't receive the issue, I think it's plain that this isn't simply a case of them running out of the issue. We get all of the others, don't we? This is NOT acceptable behavior from them, and as customers, I think we have a right to INSIST on better. -Melissa Joyce, Kelly wrote: >Hello - I'm on hold with them right now and was told that "isn't our >policy at all. We've simply run out of this issue and will extend your >subscription for 2 issues" > >Still on hold she talks to her supervisor about this. I'm curious what >else they may come up with... > > - Kelly Joyce >Hanover College > > >-----Original Message----- >From: SERIALST: Serials in Libraries Discussion Forum >[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Melissa Farley >Sent: Wednesday, March 07, 2007 10:22 AM >To: SERIALST@LIST.UVM.EDU >Subject: Re: [SERIALST] Sports Illustrated policy > >My EBSCO representative called the publisher when I noticed we didn't >receive this issue, and sent me this message: > >Just called and was told, TIME INC's policy is NOT to send swimsuit >edition >to any libraries. So they will NOT be sending to you. Sorry, new >policy >which went into effect this year. > > >I forwarded it to our Head of Acquisitions, and she asked EBSCO if we >would be receiving a credit for this issue. We haven't heard back yet >about that, but I suggest that all of us insist on a refund. > >The policy is completely ridiculous. Frankly, I don't think it has >anything to do with protecting students from scantily clad women--I bet >that corporate is afraid that if students can look at the issue in >libraries, they won't buy their own copy. It's all about money. That's > >my cynical side, perhaps. > >-Melissa Farley > >Lynne Weaver wrote: > > > >>Hello, Folks - >> >> >> >>Shame on the people at Time, Inc., who apparently have decided to >> >> >censor > > >>our receipt of Sports Illustrated. We did not receive v.106 no.7, the >>Swimsuit Issue. (This is usually dated midway between the second and >>third February issues, this year the 12th and 19th, so I'm guessing >>February 16th?) I've been checking a couple of other colleges, who >>hadn't gotten it either, so I just figured it was delayed. When it >>still hadn't arrived today, I called EBSCO to claim it. >> >> >> >>My customer service rep said they've gotten many calls claiming it, and >>so contacted the publisher. The publisher's response was that they did >>not send it to "institutions" because they didn't think it was >>appropriate to do so. It seems to me that if one has a subscription to >>a title, all issues for that subscription period should be sent. It is >>up to the recipient to decide what to do with the issue once it is >>received. By the way, I checked and found that our public library did >>receive it! >> >> >> >>I asked our rep to claim it anyway. I'm hoping that all of you out >>there will also do that. I also intend to send e-mail to SI customer >>service complaining and claiming the issue. Maybe if they get enough >>complaints, they'll send it. (I know; I'm an optimist.) >> >> >> >>If any of you have different/better information, please tell the rest >> >> >of > > >>us. Thanks. >> >> >> >>Lynne N. Weaver >> >>Serials Coordinator >> >>Lipscomb Library >> >>Randolph-Macon Woman's College >> >>2500 Rivermont Avenue >> >>Lynchburg, VA 24503 >> >>434 947-8396 >> >>434 947-8134 Fax >> >>lweaver@rmwc.edu >> >> >> >> >> >> >> > > > -- ******************************** Melissa Farley Library Technical Assistant Irvine Sullivan Ingram Library University of West Georgia Carrollton, GA 30118 (678) 839-6498 mfarley@westga.edu ********************************