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(Previous discussion continued)
Re: aggressive vendor Peter Picerno (05 Nov 2007 13:44 UTC)

Re: aggressive vendor Peter Picerno 05 Nov 2007 13:44 UTC

Frankly, I'd send a letter of complaint about them to their local better
business bureau (and copy their state attorney general's office) and
include the letter they sent to your boss. This is harassment and there
are several potentially libelous statements in this letter.

P. Picerno

Jennifer Marcantel wrote:
> What a horrible company!! I hope your boss did not take this seriously....I wouldn't have anything to do with them, either. They do not sound very professional to me!!!!!
>
> Jennifer Marcantel
> Serials Acquisitions Librarian
> Lamar University
> Mary and John Gray Library
> P.O. Box 10021
> Beaumont, Tx.   77710
> (409) 880-8126
>
> ________________________________
>
> From: SERIALST: Serials in Libraries Discussion Forum on behalf of Andree Rathemacher
> Sent: Fri 11/2/2007 10:14 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: [SERIALST] aggressive vendor
>
>
>
> Dear business librarians and electronic resources librarians:
>
> Has anyone had any experience with this vendor?
>
> They have been calling and "insisting" that I evaluate their business
> information database. I've never heard of them, and from their web site,
> http://www.centium.net/about_us.html, it seems like they have only two
> employees, and there is no evidence of any business information product on
> offer.
>
> Here at the University of Rhode Island, we have just cut $200,000 worth of
> serials, and we are still looking at a $300,000 budget deficit and the
> possibility of cutting reference databases. We have a list of business
> databases from established companies like ProQuest, Hoovers, ValueLine, and
> Standard and Poor's that our business faculty and students want but which we
> cannot afford.
>
> In any case, this (see below) is what happens when you tell them you are not
> interested. Beware!
>
> Just another company trying to feed at the trough of public university
> funds, I guess.
>
> andree
>
>
>
>
>> X-Sieve: cmu-sieve 2.0
>> X-URI-Envelope-From: br.centium@netzero.net
>> X-URI-CLIENT: 64.136.47.15
>> X-UNTD-OriginStamp:
>> Qc3TCestevoI5c88RXhY8joq0GO/hIOgW6RSTT3Pabb879Y5ZFGzGvMKimqefvK3
>> X-Originating-IP: [ 67.150.123.46]
>> From: "br.centium@netzero.net" < br.centium@netzero.net>
>> Date: Thu, 1 Nov 2007 04:51:34 GMT
>> To: dcm@uri.edu
>> Cc: mbell@uri.edu
>> Subject: Complaint about a librarian
>> X-Mailer: Webmail Version 4.0
>> X-ContentStamp: 2:3:1096927908
>> X-UNTD-Peer-Info:
>> 10.171.12.148|webmail08.dca.untd.com|webmail08.dca.untd.com|br.centium@netzero.net<10.171.12.148%7Cwebmail08.dca.untd.com%7Cwebmail08.dca.untd.com%7Cbr.centium@netzero.net>
>> X-Greylist: IP, sender and recipient auto-whitelisted, not delayed by
>> milter-greylist-2.0.2 ( nick.uri.edu [131.128.1.81]); Thu, 01 Nov 2007
>> 00:53:49 -0400 (EDT)
>>
>> Dear David,
>>
>> It seems every time we attempt to send your librarian some material about
>> our business database product we are always getting the "run around" ! I
>> spoke with  Andrea on the telephone earlier today . She explained to be
>> that they have budget problems. I told her that I would send her the
>> information anyway to just evaluate the product. She said " I will look at
>> the email and delete it".
>>
>>  I thought her JOB was to evaluate all resources for the library and not
>> to ignore everything that comes to her way.  We would like for your
>> librarians to keep the material that we send to them regardless of whether
>> they purchase it or not . This is what the other subject librarians have
>> said at other schools. They are keeping it for future reference.
>>
>> The only reason we telephoned your school is because we believe YOUR
>> students can benefit from our database product since many students around
>> the country are always expressing some interest in using our product either
>> by telephone or email.
>>
>> I am quite unhappy at Andrea's extremely poor attitude. I'm not sure if
>> this poor staff attitude and behavoir is representative at your library or
>> not. Her attitude could really be subject to job termination since she's
>> NOT performing her job properly. However, I can assure you that your
>> students will be the ultimate loser because my company and corporate
>> clients that we serve DO NOT have to hire graduates from the University of
>> Rhode Island if you have staff members with this kind of attitude.
>> Corporate America can hire and fire for good cause, bad cause, or no cause
>> !
>>
>> Sincerely,
>>
>> Brian R.
>> Centium, Inc.
>>
>
>
> --
> Andree Rathemacher
> Associate Professor
> Head, Serials Unit
> University Library, University of Rhode Island
> 15 Lippitt Road
> Kingston, RI  02881-2011
> work: (401) 874-5096
> fax: (401) 874-4608
> e-mail: andree@uri.edu
> e-mail: andree.rathemacher@gmail.com
> http://www.uri.edu/library/
>