Email list hosting service & mailing list manager

Re: Blackwell-Wiley problem Westfall, Micheline 10 Mar 2008 15:44 UTC

We are having the same problem and our reps have also been trying to get
our invoice to us asap.  We have been waiting months for it.


Micheline Westfall
Serials Coordinator/Associate Professor
University of Tennessee Libraries
1015 Volunteer Blvd.
Knoxville, TN  37996-1000

865.974.9489 (voice)   865.974.0551 (fax)

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Borchert, Carol Ann
Sent: Monday, March 10, 2008 9:12 AM
Subject: Re: [SERIALST] Blackwell-Wiley problem

Apparently, even in cases where Blackwell has not generated an invoice,
Blackwell is cutting off access to titles not in the collections due to
lack of payment of the invoices that the customers don't have.  Our
sales rep is tearing her hair out trying to fix this for us, too, but it
is out of her hands.  She requested IALs for us weeks ago, and we still
don't have them.

Carol Ann

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Sheffer, Rena A
Sent: Friday, March 07, 2008 1:07 PM
Subject: [SERIALST] Blackwell-Wiley problem


Is anyone else having problems with some of their Blackwell-Wiley
subscriptions?  Most of our Blackwell subs are in their STM collection;
access to those journals is fine.  We have a few subs that are outside
the collection and are individual subscriptions; we've lost access to
have been trying to get one high demand journal turned on and am getting
nowhere.  We were told we had to sign an Invoice Agreement Letter with
Wiley which we did on Monday.  We still do not have access and the Wiley
person who can authorize that has not returned my telephone calls.

Yes, I have contacted our sales rep.  He has sent urgent messages to the
powers that be for access.

Rena Sheffer
(Ms.) Rena Sheffer, M.L.S.
Associate Professor
Electronic Journals Coordinator
University of Arkansas for Medical Sciences Library slot 586
4301 West Markham St.
Little Rock, AR  72205
telephone: 501-686-6747  fax: 501-686-6745

Confidentiality Notice: This e-mail message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and privileged information.  Any unauthorized review, use,
disclosure or distribution is prohibited.  If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all
copies of the original message.