No, in my case, Ingenta actually said some of our ip addresses belong to
a different college farther west in Kansas.  I had our systems admin
check this out and verified that they are not.  Despite this, we cannot
set up an account.  I kept getting the same woman by email that kept
insisting we were incorrect.  It is a small number of titles anyway, and
I don't see much point in having that kind of headache.

Barbara Pope

Sarah D. Tusa wrote:
> I wonder if it has more to do with the "Class" of IP address that they
> accept.  I'm no 'techie,' but I have run into situations where the IP
> class is somewhat restrictive, or sometimes there is a specific syntax
> for entering the IP address(es).
>
> Sarah Tusa, Associate Professor
> Coordinator of Collection Development & Acquisitions
> Mary & John Gray Library, Lamar University
> PO Box 10021
> Beaumont, TX  77710-0021
>
> Ph:   409/880-8125
> Fax: 409/880-8225
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope
> Sent: Wednesday, April 23, 2008 9:58 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Ingentaconnect problems?
>
> My problem with Ingenta is not anything to do with connection, but they
> do not have very good customer service or technical support.  If I try
> to set up an account with them and enter my ip addresses (which I got
> from our systems department), they tell me my ip addresses are incorrect
>
> and that I have to put in different ones.  It's not as if I typed them
> in incorrectly.  I copy and paste them from somewhere else.  They are
> the same ips we use for all of our products, but ingenta says they are
> wrong.  I eventually gave up and won't even set up online access if it
> is coming from ingenta.
>
> Barbara Pope, MALS
> Periodicals/Reference Librarian
> Axe Library
> Pittsburg State University
> Pittsburg KS  66762
>
>
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