I've found that sometimes Ebsco will do the Ingenta registrations for us,
and other times not.
Maybe has something to do with publishers and their allowance of
third-party registrations?
Such a nuisance to go through this every year, and my pet peeve with annual
re-registrations is the
instruction to get the title number off the mailing label.

Lucy Wrightington, Senior Librarian
Dickerman Library
Wadsworth Center, N.Y. State Dept. of Health
Empire State Plaza, Albany, NY 12201

phone: (518) 474-6168
fax:        (518) 474-3933

             Toni Fortini
             <toni.fortini@UVM
             .EDU>                                                      To
             Sent by:                  SERIALST@LIST.UVM.EDU
             "SERIALST:                                                 cc
             Serials in
             Libraries                                             Subject
             Discussion Forum"         Re: [SERIALST] Ingentaconnect
             <SERIALST@LIST.UV         problems?
             M.EDU>

             04/23/2008 02:50
             PM

             Please respond to
                "SERIALST:
                Serials in
                 Libraries
             Discussion Forum"
             <SERIALST@LIST.UV
                  M.EDU>

Again, I've had the opposite experience: I've asked EBSCO for assistance
with Ingenta registrations (when I started working here in 2006), and it
ended up being a lot easier, simpler, and faster to use Ingenta's site
myself.

I was told that EBSCO would specifically assist with Ingenta
registrations (as it says on the support.ebsco.com site), but it turned
out to be a lot more trouble and a delayed process: they told me the
title was registered when it wasn't, and since 2006 I've done them myself.

-Toni

Toni Fortini
Online Access Assistance Coordinator
Bailey/Howe Library
The University of Vermont
toni.fortini@uvm.edu

Liping Song wrote:
> I've learned to always ask my EBSCO person to help when it comes to
> activating subscriptions at Ingenta. It works faster and that's what
> they're paid to do, as my EBSCO person always tells me. When I
> activate on my own (following their instructions), it never seems to
> work, which leads me to wonder whether my customer code is wrong, but
> this is not the case. Activating new subscriptions used to work a lot
> better in my experience.
>
> Liping
>
> ------------------------------------------------------------
> Liping Song, MA, MTS, MLIS
> Electronic Resources Cataloging and Access Librarian
> Health Sciences Library System
> University of Pittsburgh
> Pittsburgh, PA 15261
> 412-648-3401
> lsong@pitt.edu
>
>
>
>
> Toni Fortini wrote:
>> Andree Rathemacher wrote:
>>> My problem with Ingenta is that each year, for each title (or many,
>>> you're never sure which ones) you have to go back and re-register
>>> your subscription.
>> That's strange, I've never had to do that. Our library has access to
>> about 400 titles through Ingenta, and I've never needed (or been
>> told) to register titles annually.
>>
>> -Toni
>>
>> Toni Fortini
>> Online Access Assistance Coordinator
>> Bailey/Howe Library
>> The University of Vermont
>> toni.fortini@uvm.edu
>>
>>
>>
>> Andree Rathemacher wrote:
>>> If I may add my two cents:
>>>
>>> My problem with Ingenta is that each year, for each title (or many,
>>> you're
>>> never sure which ones) you have to go back and re-register your
>>> subscription. Somehow they don't have good communication with the
>>> publishers
>>> and vendors. After I set up an online journal the first time, I
>>> don't want
>>> to have to do it again every year. In some cases we've been without
>>> access
>>> (that was paid for) for a VERY long time and only heroic efforts by
>>> EBSCO
>>> got the access turned on. I don't entirely avoid Ingenta (though I
>>> may start
>>> to), but I groan when they are the only way to get online content!
>>> It makes
>>> me feel like calling the journal publisher and asking if they've
>>> heard of
>>> HighWire.
>>>
>>> andree
>>>
>>> On Wed, Apr 23, 2008 at 12:40 PM, Barbara Pope <bpope@pittstate.edu>
>>> wrote:
>>>
>>>
>>>> No, in my case, Ingenta actually said some of our ip addresses
>>>> belong to a
>>>> different college farther west in Kansas.  I had our systems admin
>>>> check
>>>> this out and verified that they are not.  Despite this, we cannot
>>>> set up an
>>>> account.  I kept getting the same woman by email that kept
>>>> insisting we were
>>>> incorrect.  It is a small number of titles anyway, and I don't see
>>>> much
>>>> point in having that kind of headache.
>>>>
>>>> Barbara Pope
>>>>
>>>>
>>>> Sarah D. Tusa wrote:
>>>>
>>>>
>>>>> I wonder if it has more to do with the "Class" of IP address that
>>>>> they
>>>>> accept.  I'm no 'techie,' but I have run into situations where the IP
>>>>> class is somewhat restrictive, or sometimes there is a specific
>>>>> syntax
>>>>> for entering the IP address(es).
>>>>> Sarah Tusa, Associate Professor
>>>>> Coordinator of Collection Development & Acquisitions
>>>>> Mary & John Gray Library, Lamar University
>>>>> PO Box 10021
>>>>> Beaumont, TX  77710-0021
>>>>>  Ph:   409/880-8125
>>>>> Fax: 409/880-8225
>>>>> -----Original Message-----
>>>>> From: SERIALST: Serials in Libraries Discussion Forum
>>>>> [mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope
>>>>> Sent: Wednesday, April 23, 2008 9:58 AM
>>>>> To: SERIALST@LIST.UVM.EDU
>>>>> Subject: Re: [SERIALST] Ingentaconnect problems?
>>>>>
>>>>> My problem with Ingenta is not anything to do with connection, but
>>>>> they
>>>>> do not have very good customer service or technical support.  If I
>>>>> try to
>>>>> set up an account with them and enter my ip addresses (which I got
>>>>> from our
>>>>> systems department), they tell me my ip addresses are incorrect
>>>>>
>>>>> and that I have to put in different ones.  It's not as if I typed
>>>>> them
>>>>> in incorrectly.  I copy and paste them from somewhere else.  They
>>>>> are the
>>>>> same ips we use for all of our products, but ingenta says they are
>>>>> wrong.  I
>>>>> eventually gave up and won't even set up online access if it is
>>>>> coming from
>>>>> ingenta.
>>>>>
>>>>> Barbara Pope, MALS
>>>>> Periodicals/Reference Librarian
>>>>> Axe Library
>>>>> Pittsburg State University
>>>>> Pittsburg KS  66762
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>>
>>>

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