Re: Claiming-Anyone else ever have this happen? Faith McKoy-Johnson 29 Apr 2008 01:20 UTC
I think your generalization about smaller countries is very unfair. I work at a university that has campuses in three countries. Faith McKoy-Johnson Medical Library The University of the West Indies Mona, Kingston 7 Jamaica -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Jensen, Nada Sent: Friday, April 25, 2008 3:26 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Claiming-Anyone else ever have this happen? This sounds so familiar and let me add something else. I have one journal, PFLUGERS ARCHIV, that keeps going to the Arizona campus of Midwestern University rather than to the designated campus here at Midwestern University in Downers Grove, IL. Three times I have asked EBSCO to have this address corrected with the publisher (who happens to be in a foreign country) and the Arizona campus is still receiving it and good naturedly sends it our way. Both EBSCO and I have given up. The publisher claims it is going to the right address. I suppose what confuses them is that Midwestern University is both in Illinois and Arizona - one university in two locations. We are such a big country that it seems to me, most smaller countries can't fathom that such a thing exists. Nada Jensen Midwestern University Health Sciences Library 555 31st St. Downers Grove, IL 60515 njense@midwestern.edu -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Skwor, Jeanette Sent: Friday, April 25, 2008 2:35 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Claiming-Anyone else ever have this happen? I have, many times, asked a publisher for the address to which something is being sent - not for one missed issue, but when a series is missed that is generally the problem. Often when things go astray is because the pub uses four lines - the name of the university, street address, city, state, etc. and no mention of the library, much less serials dept. In my experience these "strays" are routed to the department of the discipline the mailroom clerk thinks it belongs to. And the prof there thinks he/she is being gifted with the journal. As to the notarized claim response, if at all possible I'd be sorely tempted so send back a notarized, "Not received by . . ." But then again, I'm sassy. Thanks, Jeanette L. Skwor Cofrin Library, Serials Dept. UW-Green Bay 2420 Nicolet Drive Green Bay, WI 54311 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Dice, Roberta Sent: Friday, April 25, 2008 1:18 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Claiming-Anyone else ever have this happen? I have never had this problem but I have had replies that copies were sent that we never received. Has anyone ever requested a reply from publisher requesting the address to which an issue was sent? We are part of the University of Colorado system and we have sometimes been mistaken for other Colorado institutions of higher education. Not to mention the Aurora public library . Roberta Dice Library Technician Auraria Library Denver , Colorado > -----Original Message----- > From: SERIALST: Serials in Libraries Discussion Forum > [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Dolores Coyle > Sent: Friday, April 25, 2008 11:48 AM > To: SERIALST@LIST.UVM.EDU > Subject: [SERIALST] Claiming-Anyone else ever have this happen? > > Our serials assistant just received an unusual response to a claim and > I am wondering if this has ever happened to anyone else. After > claiming an issue of the journal "Attitude" she received a hand > written, NOTARIZED, note on a piece of scrap paper stating that we had > been sent the issue in January. > > Just wondering if notarizing scrap paper is the new trend in claim > answers? > > Dolores Coyle > Supervisor Serials Acquisitions > Paley Library 017-00 > 1210 W. Berks Street > Temple University > Philadelphia, PA 19122 > voice: 215-204-1359 > fax: 215-204-8550 > email: dcoyle@temple.edu >