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Re: Electronic Access to Haworth Press Journals Tracey Thompson 22 Jul 2008 21:33 UTC

Joanne,

Margaret Walker called me today from England.  She also stated pretty much
what you listed below.  It also seems that some type of refund or credit is
in the making.  She didn't know why we hadn't been getting any response from
Haworth.  She said that she would look into it.

Maybe our collective voices are being heard, and communication will improve.
Here's hoping!

Tracey

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Joanne Romano
Sent: Tuesday, July 22, 2008 1:09 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals

Hi, Tracy,

I hope the following information will be of some use:

My Sales Manager from Taylor and Francis called me upon reading my post
this am;
this is what she told me is causing the problem with our Haworth
journals access and what Taylor and Francis is working on:

The DOI's for the journals on the Haworth site are incorrect  -  these
are need to be corrected, and perhaps partially explain the reason why
accessing journals on Haworth's site has been problematic all along.

The data from the Haworth site is not transferrable to the Taylor and
Francis site;
whether this is part of the DOI inaccuracy or a separate problem, she
and I couldn't be sure.  She has heard that the IT dept. at Taylor and
Francis in the UK  are having to "rebuild" the data to be loaded onto
the Taylor and Francis platform (Informa).

Until this work is completed, the journals will not be accessible at
either site, it seems.

I have indicated to my Sales Manager that many librarians feel it would
be a good act
of faith by Taylor and Francis to refund that portion of their
subscriptions (March-present, approx) that were inaccessible due to
these technical problems.  Or perhaps, as you suggested, some form of
rebate -- maybe towards 2009 subs..

Problem is, the real authority to offer any sort of rebates, refunds,
etc. rests with the UK office, and I am not certain who that person
would be..However, I have contacted
UK Journal Sales Director, Ashleigh Bell, copied in the US Journal Sales
Director,
Margaret Walker, and also my Sales Manager.  I outlined the frustration
many of us
feel and asked if she could perhaps put me in touch with someone at the
UK technical
services division to find out what progress has or is being made to
complete the transition of journal access between the two websites.

Ashleigh did email me back just awhile ago;  she is out of the office
until next week, but she and her colleagues are discussing this
situation and will be
getting back to me at that time.  So, I guess we will see if anything
progresses
from there...Between all of us, someone might have some luck..  I hope
so!

Thanks,

Joanne

Joanne V. Romano, MLS
Serials and Electronic Resources Librarian
Houston Academy of Medicine-Texas Medical Center Library
1133 John Freeman Blvd.
Houston, TX  77030
713-799-7144
fx:   713-799-7180
joanne.romano@exch.library.tmc.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Tracey Thompson
Sent: Tuesday, July 22, 2008 10:30 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals

I have not.  I received one response which is very similar to what was
posted below.  I have also emailed three other people, and I have not
received a response asking about a refund and stating that the lack of
access was becoming a breach of contract.  My vendor has contacted T&F
with
our subscription list.  T&F sent it to Haworth to verify that all were
activated.  Haworth has been completely silent.  I just checked again,
and I
am still not even able to open the website let alone download an article
or
check a subscription. If I don't receive a response by the end of the
week,
I will contact our purchasing office and see what options I have.  I may
also send a registered letter.  I am determined to pursue this issue.
Please let me know if anyone has any luck.

Thanks,

Tracey

Tracey Thompson
Acquisitions Librarian
New Mexico State University Library
MSC 3475 P.O. Box 30006
Las Cruces, NM 88003-8006
(p) 575-646-8093
(f) 575-646-7477

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Joanne Romano
Sent: Tuesday, July 22, 2008 8:44 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Electronic Access to Haworth Press Journals

My staff person emailed  haworthpress@taylorandfrancis.com
last Thursday to ask when our Haworth journals would be activated, and
to date, we have had no response yet...

Anybody else out there having any luck with assistance from Taylor and
Francis yet?

Thanks,

Joanne

Joanne V. Romano, MLS
Serials and Electronic Resources Librarian
Houston Academy of Medicine-Texas Medical Center Library
1133 John Freeman Blvd.
Houston, TX  77030
713-799-7144
fx:   713-799-7180
joanne.romano@exch.library.tmc.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Jennifer McMillan
Sent: Friday, July 18, 2008 9:02 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Electronic Access to Haworth Press Journals

Dear Serialst,

Thank you for your messages regarding the Haworth Press site. Please be
assured that Taylor & Francis Group is actively supporting the Haworth
Press
website for journals.

A transition plan is in place which is available at
www.informaworld.com/haworth. This plan will be updated with information

regarding the transition over the coming months, and we will send
regular
communications to customers via email regarding the process. We plan to
dual
host for a period to allow customers time to update their catalogues,
and to
ensure the transition has minimal impact on library users. To that end
we are
also in touch with link resolver vendors to ensure their knowledgebases
are
appropriately updated.

We are aware that the Haworth Press site at times runs very slowly and
will
continue to work to improve performance on the site in the interim.

Anyone needing assistance with the haworthpress site can contact
haworthpress@taylorandfrancis.com.  We have extra staff allocated to
help
librarians with any issues.

If you have any subscription related queries our customer service team
are on
hand to assist and can be contacted at tf.enquiries@informa.com.

I hope this information is helpful. Please let me know if I can be of
further
assistance.

Kindest regards,

Meg

Margaret Donahue Walker
Journals Sales Director - NA
Taylor & Francis
325 Chestnut Street, Philadelphia, PA  19106
Tel: 215.625.8900, ext 346
Fax 215.625.2940
email: margaret.walker@taylorandfrancis.com
www.taylorandfrancis.com