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Re: Question for online subscribers to the Journal of the American Chemical Society Barbara Pope (04 Mar 2009 20:42 UTC)

Re: Question for online subscribers to the Journal of the American Chemical Society Barbara Pope 04 Mar 2009 20:42 UTC

I was able to access the article just fine in both regular full text and
PDF.  Suprisingly, the illustrations are even in color.  Could it be a
proxy problem?  When I have a problem like this that we can't fix
locally, I make a screen shot of what I am seeing and copy the url and
put them into a Word document.  If the vendor can see exactly what you
are seeing, it becomes more real for them what the problem is.

Sincerely,

Barbara Pope, MALS
Periodicals/Reference Librarian
Axe Library
Pittsburg State University
Pittsburg KS  66762
620-235-4884
bpope@pittstate.edu

Andree Rathemacher wrote:
> We're looking into whether it is a proxy issue, if maybe this article uses a
> different URL than its neighbors. It is strange, because most SERIALST
> respondents COULD get the article, but a few of us cannot!
>
> I will let you know if we determine what the problem is.
>
> And please do report it, as ACS should hear from libraries other than us.
>
> thanks,
> andree
>
> On Wed, Mar 4, 2009 at 12:54 PM, Rais, Shirley (LLU) <srais@llu.edu> wrote:
>
>
>> Neither the pdf nor html works for us.  We're also going to report it.  I
>> tried it from 2 different workstations.
>>
>> Shirley Rais, MLS  -  Chair, Serials & Electronic Resources Dept.
>> Library Liaison to the School of Public Health
>> LOMA LINDA UNIVERSITY | University Libraries
>>
>> 11072 Anderson Street, Loma Linda, California 92350
>> office (909) 558-4583 *  fax (909) 558-4919 *   srais@llu.edu
>>
>> -----Original Message-----
>> From: SERIALST: Serials in Libraries Discussion Forum [mailto:
>> SERIALST@LIST.UVM.EDU] On Behalf Of Andree Rathemacher
>> Sent: Wednesday, March 04, 2009 5:19 AM
>> To: SERIALST@LIST.UVM.EDU
>> Subject: [SERIALST] Question for online subscribers to the Journal of the
>> American Chemical Society
>>
>> I'm wondering if anyone on SERIALST who subscribes to ACS journals online
>> can check this for us at the University of Rhode Island.
>>
>> We have a patron trying to get this article:
>>
>> "Alkali Metals Plus Silica Gel: Powerful Reducing Agents and Convenient
>> Hydrogen Sources." Journal of the American Chemical Society
>> v.127:no.26(July
>> 2005): pp 9338-9339.
>>
>> The link to the article (direct or DOI) does not appear to work. We are
>> pretty sure this is a problem with the database and not with connectivity
>> on
>> our end, as we can access other articles from the same issue fine. We get a
>> message that says "ERROR: The requested article is not currently available
>> on this site."
>>
>> As ACS does not appear interested in working with us on this, I'm hoping if
>> someone can go in and see if they can access the full text of this article.
>>
>> Many thanks,
>> andree rathemacher
>>
>>
>> --
>> Andree Rathemacher
>> Associate Professor
>> Head, Serials Unit / Electronic Resources Librarian
>> University Library, University of Rhode Island
>> 15 Lippitt Road
>> Kingston, RI  02881-2011
>> work: (401) 874-5096
>> fax: (401) 874-4588
>> e-mail: andree@uri.edu
>> e-mail: andree.rathemacher@gmail.com
>> http://www.uri.edu/library/
>>
>>
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