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Re: CCH Customer Service Sarah Morris Lin (05 Mar 2009 15:05 UTC)

Re: CCH Customer Service Sarah Morris Lin 05 Mar 2009 15:05 UTC

>
> Good morning,
>
> I heard from my customer service rep that they experienced a staff
> reduction at the general customer service call center, and have heard of
> other firms having difficulties claiming missing reporters because of this.
> We only experienced a delay in having a return processed.
>
> Sarah
>
> Sarah E. Morris Lin, MSLIS
>
> Supervisor, U.S. Technical Services
> *
>
> Reed
> **Smith* *LLP *(P) 312-651-1507
>
> 10 S. Wacker Dr. (F) 312-207-6400
>
> Chicago, IL 60606 slin@reedsmith.com
> *
>
> Please consider the environment before printing the contents of this email.
> *
>
>   On Thu, Mar 5, 2009 at 7:16 AM, Joanna Kennedy <KENNEDY_JC@mercer.edu>wrote:
>
>> Is anyone else having non-response problems with Customer Service at CCH?
>>
>> --
>> Joanna Kennedy, MSLS, MA
>> Serials Coordinator
>> Monroe F. Swilley, Jr. Library
>> Mercer University Atlanta
>> 3001 Mercer University Drive
>> Atlanta, GA 30341
>> 678-547-6276 office
>> 678-547-6287 fax
>> kennedy_jc@mercer.edu
>>
>
>