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Re: Customer service Sarah Glasser (22 Apr 2009 12:50 UTC)

Re: Customer service Sarah Glasser 22 Apr 2009 12:50 UTC

As are mine.

Sarah (Sally) Glasser
Serials/Electronic Resources Librarian
022B Axinn Library
123 Hofstra University
Hempstead, NY  11549


>>> Ryan O Weir <> 4/21/2009 5:28 PM >>>
My EBSCO people are also exceptional!

Ryan Weir
Serials and Electronic Resources Librarian
University Libraries
Murray State University
Office: (270) 809-5607
Fax: (270) 809-5609

MSU Libraries: Information. Where you are, we are.

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[] On Behalf Of Williams, Mary Welch
Sent: Tuesday, April 21, 2009 9:40 AM
Subject: [SERIALST] Customer service

With recent postings pointing out the failings of certain vendors, I
thought I would add a positive one.

This morning I discovered that access to one of our online titles was
unavailable.  I had to involve my superlative EBSCO rep, who contacted
Duke University Press on our behalf.  My original email was at 7:48, I
received a reply at 9:00 and by 9:18 the problem was solved.

Great job, all!!!

Meanwhile, we're still trying to get someone from Wiley to talk to us
about our non-functioning administrative login.  It's been days, and
days, and days.....



Mary Williams (
Assistant Professor/Serials Librarian
 University of Tennessee
Health Science Center
Library and Biocommunications Center
877 Madison Avenue, Room 250
Memphis, TN 38163

Phone: (901) 448-5154
FAX: (901) 448-5402