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Re: Customer service Anne McCaffrey 22 Apr 2009 14:34 UTC

We find our representatives at Ebsco to be professional, courteous and willing to go the extra mile.  Any problems are solved in a timely fashion.

Anne McCaffrey
Advanced Senior Library Assistant
Library/Technical Services
extension 5024
fax 3374
>>> Mark Stull <mstull@MISERICORDIA.EDU> 04/22/09 10:17 AM >>>
Not that we don't occasionally have issues (which are always resolved)
and it isn't that we don't every now & then have to wrangle for a
better price, but overall, our Ebsco people are also top-shelf. Case
in point: sent fairly compicated question to my print rep yesterday at
4:00pm; her (quite satisfactory) answer is time-stamped @ 4:15pm.