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Re: Customer service Andree Rathemacher (22 Apr 2009 14:53 UTC)

Re: Customer service Andree Rathemacher 22 Apr 2009 14:53 UTC

Us too! Univ of RI

We couldn't do without EBSCO.

--
Andree Rathemacher
Associate Professor
Head, Serials Unit / Electronic Resources Librarian
University Libraries, University of Rhode Island
15 Lippitt Road
Kingston, RI  02881-2011
work: (401) 874-5096
fax: (401) 874-4588
e-mail: andree@uri.edu
e-mail: andree.rathemacher@gmail.com
http://www.uri.edu/library/

On Wed, Apr 22, 2009 at 8:50 AM, Sarah Glasser <Sarah.Glasser@hofstra.edu>wrote:

> As are mine.
> Sally
>
> Sarah (Sally) Glasser
> Serials/Electronic Resources Librarian
> 022B Axinn Library
> 123 Hofstra University
> Hempstead, NY  11549
>
> 516-463-5959
>
> >>> Ryan O Weir <ryan.weir@MURRAYSTATE.EDU> 4/21/2009 5:28 PM >>>
> My EBSCO people are also exceptional!
>
> Ryan Weir
> Serials and Electronic Resources Librarian
> University Libraries
> Murray State University
> Office: (270) 809-5607
> Fax: (270) 809-5609
> email: ryan.weir@murraystate.edu
>
> MSU Libraries: Information. Where you are, we are.
>
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@list.uvm.edu] On Behalf Of Williams, Mary Welch
> Sent: Tuesday, April 21, 2009 9:40 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: [SERIALST] Customer service
>
> With recent postings pointing out the failings of certain vendors, I
> thought I would add a positive one.
>
> This morning I discovered that access to one of our online titles was
> unavailable.  I had to involve my superlative EBSCO rep, who contacted
> Duke University Press on our behalf.  My original email was at 7:48, I
> received a reply at 9:00 and by 9:18 the problem was solved.
>
> Great job, all!!!
>
>
> Meanwhile, we're still trying to get someone from Wiley to talk to us
> about our non-functioning administrative login.  It's been days, and
> days, and days.....
>
> Cheers,
>
> Mary
>
>
> Mary Williams (mwill108@utmem.edu)
> Assistant Professor/Serials Librarian
>  University of Tennessee
> Health Science Center
> Library and Biocommunications Center
> 877 Madison Avenue, Room 250
> Memphis, TN 38163
>
> Phone: (901) 448-5154
> FAX: (901) 448-5402
>
>
>
>
>