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Re: Customer service BLACK, STEVE 22 Apr 2009 14:55 UTC

Perhaps EBSCO Subscription Services could branch into the business of
training certain publishers how to organize their ordering systems and
treat their customers right.

I, too, appreciate EBSCO's fine services. But really, many of the
problems we and our reps deal with should never be problems in the first
place. It's plain crazy how unnecessarily complicated it is to deal with
some publishers. If they didn't have monopoly power over important
scholarly titles, I can't imagine they'd stay in business long without
fixing their poor customer service and their exasperating inability to
get subscriptions right.

Let me conclude by thanking the publishers who make it easy to know what
we're paying for, enter orders correctly in the first place, and
promptly and accurately respond to claims.

Steve Black
Reference, Serials, and Instruction Librarian
Neil Hellman Library
The College of Saint Rose
392 Western Ave.
Albany, NY 12203
(518) 458-5494