I totally agree - we get excellent service from EBSCO, and it's lots easier to track our subscriptions through EBSCONET than by having to deal with lists from publishers, and the functionalities of EBSCONET are very valuable for the reports which can be run and the data which can be culled from it.
Peter V. Picerno
Serials & E-Resources
Asst. Head, Resource Development
Green Library GL 810
Florida International University
Miami FL 33199
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Anne McCaffrey
Sent: Wednesday, April 22, 2009 10:35 AM
Subject: Re: [SERIALST] Customer service
We find our representatives at Ebsco to be professional, courteous and willing to go the extra mile. Any problems are solved in a timely fashion.
Advanced Senior Library Assistant
>>> Mark Stull <mstull@MISERICORDIA.EDU> 04/22/09 10:17 AM >>>
Not that we don't occasionally have issues (which are always resolved)
and it isn't that we don't every now & then have to wrangle for a
better price, but overall, our Ebsco people are also top-shelf. Case
in point: sent fairly compicated question to my print rep yesterday at
4:00pm; her (quite satisfactory) answer is time-stamped @ 4:15pm.